When a guest makes a reservation, Guesty automatically saves their contact details. If a reservation has more than one email address, set the primary email address to choose which address to use for guest communication. A blue star indicates the primary address.
You can choose to set up a proxy email address or a private email address as a guest's primary email address, and communicate in the following ways:
- To communicate with a guest through the booking channel's messaging platform, choose their proxy email address. A proxy email address enables communication between a booking channel's messaging platform and Guesty. You can't send attachments via the booking channel.
- To communicate with a guest directly, choose their private email address. Set the guest's private email address as primary to send attachments, links, media, or use HTML in your messages.
Tip:
We recommend making sure the correct email address has been set as the primary address each time a new reservation is received.
Change a guest's primary email address
Follow the instructions below to set the primary email through the Inbox widget.
Step by step:
- Sign in to your Guesty account.
- In the side navigation menu, click
Inbox. - In the Inbox submenu, select the relevant inbox.
- Click the relevant message thread.
- In the inbox widget submenu, click
. - Hover over the right side of "Contact details", and click Edit.
- Under "Email", hover over the relevant address and click the star icon.
- At the bottom of the section, click Save.
