The Inbox widget streamlines your workflow by displaying reservation details directly alongside your conversation thread. This allows you to view and edit essential booking information without navigating away, helping you resolve guest inquiries faster and more efficiently.
To open the Inbox widget, click 
Inbox in the side navigation menu. The widget appears on the right side of your screen.
Note:
Some booking channels limit editing capabilities. Editable fields are clickable or display a dropdown icon.
Reservation 
Click this icon to view reservation details. By default, the most recently created reservation appears at the top.
For guests with multiple reservations, click the arrow next to the confirmation code. Select the relevant reservation from the dropdown list. Reservations appear by creation date.
To edit a guest's reservation, click 
and select Edit reservation. Once finished, click Save.
You can perform the following actions in the widget's Reservation section:
The widget displays check-in and check-out times based on the listing's time zone. Click 
to open the relevant reservation page.
Comments 
Click this icon to view, add, or reply to internal comments. Click the field at the bottom to add a comment. Click 
to reply to a comment.
Operations 
Click this icon to view tasks and statuses related to the reservation. The operations widget integrates with the Inbox, Reservation page, and tasks reports. Click to open the relevant reservation page.
Listing 
Click this icon to view listing details, including name, address, and amenities. Scroll to view additional information. Click to open the listing in Guesty.
Guests 
Click this icon to view guest details. Hover over a section and click Edit to make adjustments.
You can perform the following actions in the widget's Guests section:
Automated messages 
Click this icon to view the reservation's automated messages. You can toggle on or off Guest auto messages to activate or deactivate the feature.
This section appears after confirmation and displays messages sent to guests. Use the toggle to disable individual messages.
The widget displays the following information:
- Automation name.
- Trigger condition.
- Communication method.
- Scheduled date and time.
- Expiration date and time.
- Message status (conditions met or pending).
- Error messages.
The widget organizes message status under the Scheduled and History tabs.
-
Scheduled: A "Condition(s) pending" label indicates messages waiting for conditions.
-
History: Sent messages display
and unsent messages display 
with the failure date and reason.
Click See more to view the automation name, conditions, and status.
Note:
Guesty checks sending conditions right before the message is scheduled to send. The status updates to "Met" only during that final check, even if the condition was met earlier.
You can also perform the following actions in the widget's Automated messages section:
- Click to view or edit the message automation configuration.
- Click
to copy a message. Use this to resend messages.- Paste as HTML for email.
- Paste as free text for SMS or booking channel messages.
- Preview messages with or without variables. Toggle on Show variable values to see the final message.
- Available in the Inbox widget only.
- Click Send Now to send immediately. This one-time action prevents the message from sending at the original scheduled time.
- The user who clicked Send now appears in the History tab.
If a reservation has no automated messages, the toggle at the top of the widget remains off. It activates when you add a message.
If a scheduled time passes before confirmation, the message is sent immediately upon confirmation. For example, a message scheduled 1 day before check-in sends immediately if the reservation is confirmed 8 hours before check-in.
Automated messages expire under the following conditions:
- Check-out-related messages expire 7 days after the scheduled time.
- Other messages expire at check-out.
Learn how to disable automated messages for a guest reservation.
