Inbox

Getting started with the Guesty Inbox

• Best practices: Inbox
• The Inbox widget
• Locating and forwarding guest communication to Guesty using an integration email
• Customizing your sending email address

Managing the Inbox

• Assigning a conversation to a user
• Merging same-guest reservations into a single conversation thread
• Viewing your Inbox messages
• Managing unread, archived, and snoozed inbox messages
• Using saved views in the Inbox

Managing your messages

• Viewing attachments sent by guests
• Adding an internal note to a conversation in the Inbox
• Marking a conversation as "no need to reply" in the Inbox
• Sending and receiving SMS messages via Guesty
• Using ReplyAI in your Inbox messages
• See all 6 articles

Troubleshooting and resolving issues

• Resolving error messages in the Inbox
• Resolving WhatsApp error messages in the Inbox
• Troubleshooting: Duplicate guest messages in the Inbox
• Troubleshooting: The Guesty Inbox is not loading
• Troubleshooting: Reply options for guest communication
• See all 9 articles

Inbox FAQs

• How are conversations sorted in the Inbox?
• Can I change the sender name in messages sent from a booking channel?