Inbox

Getting started with the Guesty Inbox

• Best practices: Inbox
• The Inbox widget
• Forwarding guest communication to Guesty using an integration email

Managing your Inbox

• Filtering your Inbox messages
• Using saved views in the Inbox
• Changing your sending email address for messages

Managing your messages

• Managing unread, archived, and snoozed Inbox messages
• Sending and receiving SMS messages via Guesty
• Using ReplyAI in your Inbox messages

Managing your conversations

• Assigning a conversation to a user
• Merging same-guest reservations into a single conversation thread
• Adding an internal note to a conversation in the Inbox
• Marking a conversation as "no need to reply" in the Inbox

Troubleshooting and resolving issues

• Resolving error messages in the Inbox
• Resolving WhatsApp error messages in the Inbox
• Troubleshooting: duplicate guest messages in the Inbox
• Troubleshooting: the Guesty Inbox is not loading
• Troubleshooting: reply options for guest communication
• See all 9 articles

Inbox FAQs

• How are conversations sorted in the Inbox?
• Why does a guest have a star next to their name in the conversation feed?
• Why can't I find the guest conversation thread when searching by name?
• Why was a guest message was merged into existing conversation thread?
• Can I change the sender name in emails sent from the Guesty Inbox?
• See all 11 articles