If you're seeing duplicate guest messages in a single thread within the Guesty Inbox, follow the troubleshooting guide below to resolve the issue.
Determine why messages are being duplicated
Review the following settings:
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Check the forwarding email set on the booking channel
Duplicate messages occur when the Guesty integration email is set as the forwarding email on the booking channel's side. Because the integration email already syncs the conversation to Guesty, adding it as a forwarding email causes the channel to send the message to Guesty twice.
Log in to your connected booking channels and verify that the forwarding email is set to a personal or business email—not your Guesty integration email.
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Update the forwarding email in Guesty
For channels like Airbnb, Booking.com, Rentals United, Vrbo, and Expedia, update the forwarding email directly from Guesty. You can also forward Booking.com notifications to your email address and communicate with Airbnb support via the Guesty integration email.