Communicate with your guests with ease using Guesty's Inbox.
You can send saved replies to answer frequently asked questions quickly, choose how to send a message to a guest, and even communicate internally with your team members or simply leave a note for yourself.
Internal Notes are displayed in yellow and won't be sent to guests.
Follow the instructions below to add an Internal Note to a guest's conversation for you and your team.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click
. - If relevant, click Guests inbox, on the left sidebar.
- Under "All conversations" on the left side, click the relevant message thread.
- Below the opened conversation thread, click Type your message here.
- Enter the relevant text.
- Below the entered text, click the downward arrow.
- From the drop-down, click Internal Note.
- Click the blue Send button.