Adding an internal note to a conversation in the Inbox

Communicate with your guests with ease using Guesty's Inbox.

You can send pre-saved responses to answer frequently asked questions quickly, choose how to send a message to a guest, and even communicate internally with your team members or simply leave a note for yourself.

Internal Notes are displayed in yellow and won't be sent to guests.
Follow the instructions below to add an Internal Note to a guest's conversation for you and your team. 

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click Inbox icon.
  3. If relevant, click Guests inbox, on the left sidebar.
  4. Under "All conversations" on the left side, click the relevant message thread.
  5. Below the opened conversation thread, click Type your message here.
  6. Enter the relevant text.
  7. Below the entered text, click the downward arrow.
  8. From the drop-down, click Internal Note.
  9. Click the blue Send button.
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