If attachments or documents sent by guests in the Guesty Inbox don't open when clicked, it's likely due to your browser's pop-up blocker settings.
To resolve this, adjust your browser’s pop-up settings. Each browser has different steps for managing pop-ups—refer to your browser’s support documentation for instructions.
Note:
The Guesty Inbox doesn't currently support viewing videos. To view videos sent to you via the Inbox, forward it as an attachment to view in an external platform.