If you're receiving guest messages in your personal email instead of exclusively in the Guesty Inbox, follow the troubleshooting guide below to resolve the issue.
Determine why messages are being sent to a personal email
Review the following settings to ensure your messages route correctly:
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Check whether a forwarding email is set for direct bookings or manual integrations
If you don't set a dedicated forwarding email for manual integrations, Guesty automatically routes these messages to the primary account holder's email address. To route these messages to a different address, contact us with the preferred email address.
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Check the forwarding email settings for booking channels
For channels like Airbnb, Booking.com, Rentals United, Vrbo, and Expedia, verify or update the forwarding email directly from Guesty.
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Check the automated message reply email settings
To route automated message replies to a specific team member rather than the general inbox, configure an email address to which you would like to receive the replies.