Viewing your Inbox messages

The Guesty Inbox is your central hub for guest communication, helping you and your team stay aligned and respond faster. 

Unread threads appear at the top of the inbox, followed by guest messages in reverse chronological order. Messages sent through message automation or by internal users don't move a thread to the top or mark it as unread—unless they start a new conversation. Once a team member reads a message, it's marked as "Read" for the entire team. This prevents duplicate replies.

Find specific conversations quickly by using filters. Note that filters only apply to your current view and won't affect snoozed or archived messages.

View videos and attachments

The inbox doesn't support viewing videos. To watch a video, forward it as an attachment and view it on an external platform.

Support for guest-sent attachments varies by channel. For example, Vrbo supports viewing attachments, but not all channels do.

Filter Inbox messages

Follow the instructions below to filter inbox messages.

Step by step:

1. Sign in to your Guesty account.
2. In the side navigation menu, click Inbox.
3. In the Inbox submenu, select the relevant inbox.
4. Next to the search bar, click .
5. Select a filter from the list:
   • Assignee: View conversations assigned to a specific team member.
   • Channels and sources: Locate conversations from a specific booking channel.
   • Check-in: View conversations from reservations checking in on a specific date or date range.
   • Check-out: View conversations from reservations checking out on a specific date or date range.
   • City: View conversations related to properties in specific locations.
   • Property: View conversations related to specific properties by selecting them from the dropdown menu.
   • Status: View conversations by status, such as "Confirmed", "Canceled", "Inquiry", etc.
   • Tags: View conversations related to listings with a specific tag.
6. Click Apply.

Click Save custom view to save your filters for quick access. You can also review our recommended inbox best practices to get the most out of your communication tools.