Viewing your Inbox messages

The Guesty Inbox is your central hub for guest communication, helping you and your team stay aligned and respond faster. 

The inbox displays unread threads first, followed by guest messages in reverse chronological order. Messages received via message automation, or from internal users, won’t move a thread to the top or mark it as unread unless they initiate a new conversation. When any team member reads a message, it’s marked as "read" for everyone, avoiding duplicate replies and keeping your communication efficient.

Find specific conversations quickly by using filters. Note that filters only apply to your current view and won't affect snoozed or archived messages.

Filter Inbox messages

Follow the instructions below to filter inbox messages.

Step by step:

1. Sign in to your Guesty account.
2. In the top menu, click .
3. In the left-side menu, click .
4. Next to "All conversations", click .
5. Select a filter from the list:
   • Message Status: View only read or unread conversations. Messages manually marked as unread appear in unread results.
   • Assignee: View conversations assigned to a specific team member.
   • Reservation Status: View conversations by status, such as "Confirmed", "Canceled", Inquiry", etc.
   • Channel: Locate conversations from a specific booking channel (the source of the guest's reservation).
   • Listing Tags: View conversations related to listings containing a specific tag.
   • Listings: View conversations related to a specific listing(s) by selecting them from the dropdown menu.
   • Check-in: View conversations from reservations checking in on a specific date or date range.
   • Check out: View conversations from reservations checking out on a specific date or date range.
6. Click Apply.

Create a saved view to save your filters for quick access. You can also review our recommended inbox best practices to get the most out of your communication tools.