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Resolving WhatsApp error messages in the Inbox

You can send and receive messages in the Inbox via WhatsApp and communicate with guests that have provided their phone number. If a message is unable to be sent, a red border will appear around the message, along with an error message.

Below are the most common error messages and steps to resolve these issues.

Invalid number

Error message displayed

Explanation/resolution

The guest's number might be invalid. Please correct and try again.

This indicates the guest's phone number is invalid.

Follow these steps to resolve this issue:

  1. You can change it to a valid phone number directly within the Inbox.
  2. Learn more about how to add or edit guest details for reservations.

Message wasn't sent

Error message displayed

Explanation/resolution

Message wasn’t sent, retry or send via SMS or email

This indicates the intended recipient of the WhatsApp message is not a WhatsApps user.

Select a different sending method. 

Time limit reached

Error message displayed

Explanation/resolution

You can no longer send free text messages. Please send a template message instead.

As per WhatsApp’s business accounts rules, you can respond to a guest within 24 hours of receiving a message.
The timer is reset with each new guest message received.

Follow these steps to resolve this issue:

  1. In order to start a conversation, use one of Guesty’s pre-made message templates.
  2. Continue the conversation freely once a guest responds.

Tip:

View the other general error messages you may encounter in the Guesty Inbox.

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