If a message is unable to be sent, a red border will appear around the message, along with an error message. If you receive an error message, it could be due to a momentary technical issue. Please wait a moment and try to resend the message.
If the message does not resend, check if it is for an Airbnb reservation and note Airbnb's limitations:
- Certain information, such as contact details, can only be shared when the reservation is in "Confirmed" status.
- If you receive this error message when trying to send a message from Guesty while the reservation is still in "Inquiry" status, check if the message contains a phone number, email address, web links, company logos, or mentions of company names. If so, remove these details from the message and try to resend it once more.
- Messages in all caps, Emojis, and repetitive special characters also need to be removed.
- Content created for advertising is not allowed.
Below are some of the error messages you may encounter when sending messages to guests, along with how to resolve them.
Tip:
See the error messages you may encounter when sending WhatsApp messages.
Missing or incorrect guest details
Error message displayed |
Explanation/resolution |
|---|---|
| Error message: Message was not sent due to missing guest email address. |
This message means there isn't a guest email address attached to the reservation. Follow these steps to resolve this issue: You can add an email address to the reservation directly within the Inbox. |
Invalid number
Error message displayed |
Explanation/resolution |
|---|---|
| Error message: When sending an SMS: Phone number is not valid. |
This message means the guest's phone number is invalid. Follow these steps to resolve this issue: You can change the guest's number to a valid phone number directly within the Inbox. |
Either the entire message or part of it wasn't sent
Error message displayed |
Explanation/resolution |
|---|---|
| Error message: Message wasn't sent. |
Follow these steps to resolve this issue:
|
Maximum characters reached
Error message displayed |
Explanation/resolution |
|---|---|
| Error message: SMS is too Long. Only part of the message was sent. |
SMS messages have a limit on the number of characters that can be sent. Follow these steps to resolve this issue:
|