You can make changes to a reservation’s dates either via Guesty or through the channel which the reservation originated from, as detailed below.

For all channels, except Airbnb Beta users: When you change the number of nights in a confirmed or reserved reservation, the reservation's accommodation fare will be recalculated for the newly added nights only. Any related additional fees and taxes will be recalculated as well, based on the current price per night for the listing. However, the price for the original number of nights will remain the same as when the reservation was confirmed or reserved.

For example, A listing's price per night was 30$ when the reservation was confirmed. Since then, the price per night for the listing has been adjusted to 32$ (either manually or by a revenue management tool for Pro users). Now, you added one more night for the confirmed reservation. The price per night for the original nights will remain 30$, while the newly added night's price will be 32$.

Before you begin

Check the following channel information.

Airbnb

Learn how to change the dates of an Airbnb reservation.

Booking.com

You can change a Booking.com reservation's dates via Guesty. A date change requires approval by Booking.com. Hence, in the steps below, instead of making an instant date change (by clicking “Change” in step 7), you will need to click “Continue”, and then “Submit Request”. Guesty will submit the date change request to Booking.com, and the reservation will be updated in Guesty once Booking.com has made the changes.

Important:

If you wish to change the reservation's price as well, check if you manage your Booking.com payments with a Booking.com payment solution. If you do, change the price via the Booking.com Extranet. If you manage your payments on your own, you can change the reservation's price via Guesty.

Check your availability before submitting the change, as Booking.com does not automatically check if the new dates are available. Booking.com allows a date change to be made only after check-in, and once every 24 hours.

Changing the dates of a reservation via Guesty

You can change the dates of a reservation via Guesty for the sources listed below. For all other channels, alter the reservation dates directly via the channel.

  • Vrbo
  • Guesty Lite users: If you connected to Vrbo after 19 Feb 2024, change the dates of a reservation directly via Vrbo. If you connected prior to this date, follow the instructions below.
  • Misterb&b (Pro users only)
  • Vrbo via Rentals United (Pro users)
  • Guesty direct integrations & manual reservations, including:
    • Guesty Booking Engine (Booking Website for Lite users)
    • Guesty Booking Engine API (Pro users)
    • Guesty Websites (Pro users)
  • Google Vacation Rentals (Pro users), as reservations are received via the Guesty Booking Engine.
  • Booking.com (only for reservations after check-in, and once every 24 hours)

Pro users Lite users

Step by step:

  1. Sign in to your Guesty account.
  2. From the top navigation bar, click the mode selector, then select Operations mode.
  3. Click Reservations.
  4. Click the relevant reservation.
  5. To the right of "Summary", click the pencil icon.
  6. Click the check-in or check-out date, and select new dates. 
  7. To the right of “Summary”, click Change.
  8. In the "Payout" pop-up, fill in the relevant information. If you don't want the accommodation fare to be recalculated for the added nights, use the arrows to the right of "Accommodation fare" to adjust the total accommodation fare (and not just the price difference). 
    • Contact us if you wish to update taxes or additional fees that you cannot edit.
  9. Click Save.

A record of all changes to the accommodation fare will appear in the guest folio's nightly breakdown. If the dates are changed after check-in, the VAT price difference, for example, will appear on a separate line item in the folio, under the original VAT.

Tip:

You can also change the dates of a reservation via the calendar or the Inbox. Find the relevant reservation, then click Reservations mobile tap on the side widget.

Was this article helpful?
1 out of 1 found this helpful