Guesty provides multiple ways to communicate with guests and property owners. You can use saved replies to quickly answer frequently asked questions, or automate reservation-related communication. You can add internal notes for your team, include media such as images and videos, and choose how messages are sent—via booking channels, email, SMS, or WhatsApp. Read below to learn how to effectively utilize these features.
Sending a message via the Inbox
Note:
Pro users: When an owner creates an owner reservation from the Owners Portal, a new conversation thread is created in the Owners Inbox. Owners can't initiate a conversation without creating an owner reservation. If the owner leaves a note when reserving the dates, it will be displayed in that thread. Once the conversation thread has been created, you can send a message to the owner. Conversations in the Owners Inbox cannot be snoozed or archived.
Follow the instructions below to choose how to send a message from the Inbox.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click
. - In the left sidebar, click Guests inbox or Owners inbox (Pro users only).
- Click the relevant message thread.
- At the bottom of the page, click Type your message here.
- Choose the communication method (booking channel, email, WhatsApp, SMS).
Messages to owners can only be sent via email or SMS. - Enter the message.
- Click Send.
Important:
Sending a WhatsApp message via the Inbox
Once your guest has provided a phone number with their reservation, you can use the Guesty Inbox to send and receive text messages via WhatsApp. Attachments and images are not supported. All messages are sent using Guesty’s business account phone number. You can learn more in our WhatsApp Guesty webinar.
- As per WhatsApp’s business account rules, you can respond to a guest within 24 hours of receiving a message. The timer is reset with each new guest message received.
- Use one of Guesty’s pre-made message templates in order to start a conversation with a guest (creating or personalizing a message template isn't supported). Continue the conversation freely once a guest responds.
Sending a message via the Multi-Calendar
Follow the instructions below to choose a platform when sending a message to a guest.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click
. - Locate the listing and click the relevant reservation.
- In the right pane, click the three dots and select Go to Inbox.
The Inbox will automatically open to the thread with the relevant guest so that you can continue the communication with them.
Sending an automated message
You can create an automated message, decide when it should be sent, and choose if it should be sent based on specific conditions. As part of the creation process, the message is added to a message automation.
Sending a message with media
Add media to your messages to enhance communication, provide visual instructions, highlight property features, or clarify any other matters. Sending images and videos is only supported for messages sent via email. You can add multiple images to a message, however, you can only upload one image at a time.
In the text field, click 
.
When setting up an automated message, this button will only appear if the communication method is set to email.
In the pop-up, select General to insert an image from a URL, or Upload to use an image from your device storage.
When resizing the image, you can click the lock/unlock icon to add/remove proportion restraints. To resize an image after saving, highlight/select your image and click .
Click Save.
You can send videos of up to 100 MB in size. To add a video to a message, click 
in the text field. Drag and drop the file into the pop-up, or browse existing files on your computer to upload the video. Click Done.
Sending a customized message
If you want to customize to your message by inserting hyperlinks, attachments, HTML code, and more, you can do so via email only.
In the text field, click < >. The source code editor will appear. Enter your code and click Save.