When you connect your Vrbo listings to Guesty, the associated data is synced between Guesty and Vrbo. All Guesty Pro accounts use full sync. In Guesty Lite, the connection type depends on when the connection was made. This article explains how to identify whether you have a full sync or a limited sync connection type and the differences between them.
Full sync
With full sync, Guesty acts as the System of Record (SOR) for Vrbo. All listing and reservation data is managed in Guesty and automatically syncs with Vrbo. Sync times can take between one and 24 hours as follows:
|
Within 1 hour |
Within 24 hours |
|---|---|
|
|
If data is not synced it could mean the change was made in Vrbo. In this case, you should make the relevant updates in Guesty. In other cases, wait 24 hours for synchronization to display.
Limited sync
Limited sync is exclusive to certain Lite users, depending on when the connection was made.
With limited sync, Guesty partially manages pricing and availability, while most other actions are performed directly in Vrbo. Changes made in one platform can take up to one hour to sync with the other.
Identify your connection type (Lite users only)
To identify your connection type, compare your Vrbo integration page with the images below. Click on an image to enlarge it.
|
Full sync |
Limited sync |
|---|---|
|
Lite users with full sync enabled: |
Lite users with limited sync enabled: |
Manage your data according to connection type
Refer to the list below to determine where to manage data based on your connection type.
Full sync
Listing set up
| Action | Where to manage it |
|---|---|
|
Registration/license numbers
|
In Vrbo In Vrbo it is a requirement to add your property license number. Update these details directly in Vrbo in order to publish your listings. Adding the registration/license number in Guesty is optional. |
Listing details
| Action | Where to manage it |
|---|---|
|
Set the listing address
|
You can set your listing address in Guesty upon the initial publish. After the initial publish, make changes in Vrbo. Learn more about changing a listing address after the initial connection. |
| Set the listing title |
In Guesty |
| Set the listing currency |
In Vrbo and Guesty The currency is set up as part of the account connection process and does't sync. To change the currency, first contact Vrbo to change this in your Vrbo account, and then contact us to make the change in Guesty. |
|
Set the listing description |
In Guesty |
| Set the listing images |
In Guesty |
Reservations and calendar & availability
| Action | Where to manage it |
|---|---|
| Manage availability | In Guesty |
| Manage reservation updates |
In Guesty Includes reservation status |
| Manage reservation cancellations | In Guesty |
Reservation policies
| Action | Where to manage it |
|---|---|
| Manage cancellation policies | In Guesty |
| Manage check-in/check-out times | In Guesty |
| Manage instant book | In Guesty |
| House rules |
In Guesty Note: House rules longer than 150 characters are cut off when syncing to Vrbo. Learn more about setting the listing's house rules. |
Financials and revenue management
| Action | Where to manage it |
|---|---|
| Manage pricing |
In Guesty Includes minumum nights and financial settings. |
| Payments | In Guesty |
| Fees | In Guesty |
| Manage taxes |
In Guesty |
Guest communication
| Action | Where to manage it |
|---|---|
|
Manage guest communication (for confirmed reservations) |
In Guesty Ensure message sync is enabled in Guesty for accurate communication with guests who book via Vrbo. |
Rates & availability sync
Listing set up
| Action | Where to manage it |
|---|---|
|
Registration/license numbers |
In Vrbo |
Listing details
| Action | Where to manage it |
|---|---|
| Set the listing address |
You can set your listing address in Guesty upon the initial publish. After the initial publish, make changes in Vrbo. |
|
Set the listing descriptions |
In Vrbo |
|
Set the listing title |
In Vrbo |
| Set the listing images |
In Vrbo |
Reservations and calendar & availability
| Action | Where to manage it |
|---|---|
| Manage availability |
In Guesty Includes manual reservations and calendar blocks. Note: Vrbo requires a minimum booking window of 6 months. If your Guesty booking window is shorter, only data within that time frame syncs. Vrbo limits calendar updates to an 18-month booking window, while Guesty supports updates up to 24 months. Availability beyond 18 months won’t sync, causing discrepancies. To resolve this, log in to your Vrbo account, navigate to Calendar settings, select Booking window, and set the booking window to "No restrictions" for at least 18 months. |
| Manage reservation updates |
In Vrbo Includes reservation status. |
| Manage reservation cancellations |
In Vrbo |
Reservation policies
| Action | Where to manage it |
|---|---|
| Manage check-in/check-out times | In Vrbo |
| Manage instant book | In Vrbo |
| House rules | In Vrbo |
Financials and revenue management
| Action | Where to manage it |
|---|---|
| Managing pricing |
In Guesty Includes minimum nights |
| Payments | In Vrbo |
| Fees | In Vrbo |
| Markup/markdown | In Guesty |
| Manage taxes | In Vrbo |
Guest communication
| Action | Where to manage it |
|---|---|
| Manage guest communication |
Ensure message sync is enabled in Guesty for accurate communication with guests who book via Vrbo. |
