In Guesty you can add a guest's personal details and change them when needed, such as:
- First and last name
- Email address
- Phone number
- Hometown
- Preferred language
You can access the guest information from three different parts of the dashboard and each part provides you with more information besides the guest details. See below what added value you get out of each approach to figure out which one suits your current needs:
- The reservation page: Provides full details about the reservation in question.
- The inbox widget: Allows you to edit guest details while maintaining complete access to guest communication.
- The multi-calendar widget: Allows you to edit guest details while maintaining a full view of the rest of your reservations and available calendar dates.
Follow the instructions below to learn how to access the reservation in each of these ways.
Tip:
Guest details can also be added and updated through Guesty's API.Reservation page
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector, then select operations.
- Click Reservations.
- Click the relevant reservation.
- In the "Guest" section, hover over the relevant section and click Edit to the right.
- Edit "Basic Info" to display dropdown menu options for information such as preferred language, allergies, interests, and more.
- Edit the relevant information.
- Click Save.
Inbox widget
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the Inbox icon.
- From the drop-down, select Guests inbox.
- Click the relevant message thread.
- In the widget sidebar to the right, click
. - Hover over the relevant section and click Edit to the right.
- Edit the relevant information.
- Click Save.
Multi-Calendar Widget
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the Multi-calendar icon.
- Click the relevant reservation from the calendar.
- In the widget sidebar to the right, click .
- Hover over the relevant section and click Edit to the right.
- Edit the relevant information.
- Click Save.
Reservation page
Tip:
Beta navigation users, please note that the steps below refer to the navigation as seen in the Legacy mode. Read more here about locating menu items in the new navigation.
Step by step:
- Sign in to your Guesty account.
- In the top menu, click Reservations.
- Click the relevant reservation.
- In the "Guest" section, hover over the relevant section and click Edit to the right.
- Edit "Basic Info" to display dropdown menu options for information such as preferred language, allergies, interests, and more.
- Edit the relevant information.
- Click Save.
Inbox widget
Step by step:
Tip:
Beta navigation users, please note that the steps below refer to the navigation as seen in the Legacy mode. Read more here about locating menu items in the new navigation.
- Sign in to your Guesty account.
- In the top menu, click Inbox.
- From the drop-down, select Guests inbox.
- To the left, click the relevant message thread.
- In the widget sidebar to the right, click .
- Hover over the relevant section and click Edit to the right.
- Edit the relevant information.
- Click Save.
Multi-Calendar Widget
Tip:
Beta navigation users, please note that the steps below refer to the navigation as seen in the Legacy mode. Read more here about locating menu items in the new navigation.
Step by step:
- Sign in to your Guesty account.
- In the top menu, click Multi-calendar.
- Click the relevant reservation.
- In the widget sidebar to the right, click .
- Hover over the relevant section and click Edit to the right.
- Edit the relevant information.
- Click Save.
