Each reservation received in Guesty originated in a platform (named "Channel" on the reservation page), according to the reservation channel of origin, as explained below. Platforms are automatically created and cannot be altered or removed.

  • Created manually in Guesty. The platform will be displayed as "manual".
  • Originated in a booking channel (such as Airbnb, Agoda, etc.). The platform will be displayed with the name of the booking channel.
  • Originated in a booking channel, and delivered via a channel manager (Rentals United, Booking Pal, etc.). The platform will be displayed with the name of the channel manager, while the source will be the booking channel.
  • Originated in a "direct" channel (Guesty Booking Engine, Guesty Booking Engine API). The platform will be displayed as "direct" (while the source/channel will be displayed as "website" or "BE API", respectively).
  • Originated in Google Vacation Rentals, and delivered via Guesty Booking Engine / Guesty Booking Engine API. The platform will be displayed as "direct". Learn here how to identify which reservations originated in Google Vacation Rentals.

Default reservation sources 

A "reservation source" can be used for further specifications. You can add customized sources in Guesty, and use them to better classify the reservation place of origin. The following sources are added automatically and cannot be altered or removed:

  • Originated in a Booking channel. The source will be displayed as the booking channel, such as Airbnb, Booking.com, Vrbo, Hopper, etc. If you are using a channel manager (such as Rentals United), the platform will be shown with the name of the channel manager, while the source will be the booking channel where the reservation originated.

    In Vrbo's case: the source is "Vrbo" or "VRBO", with the following exceptions:

    • Imported reservation, source = "uploaded_VRBO"
    • Reservation made under the UK brand, source = "HomeAway UK"
    • Reservation made under the New Zealand brand, source = "Stayz"
  • Originated in Guesty Booking Engine (= called Booking Website for Lite users). The source will be displayed as "website" (case sensitive) in the reservations report, while in the reservation page, it will be shown as "Direct". This will be the case for Guesty Websites reservations as well (Pro users), as they're received via the embedded Booking Engine.
  • Originated in Guesty Booking Engine API (Pro users). The source will be displayed as "BE API" in the reservations report, while in the reservation page, it will be shown as "Direct".
  • Manual reservations. The source will be displayed by default as "manual" (case sensitive), but you can manually select a different source. Learn how to create a new source below.

Finding the reservation's source or platform

You can create a custom reservations report, and add "source" and "platform" as filters/columns. Learn how to create a reservations report.

Additionally, you can navigate to the relevant reservation page to check its source. The Source field is displayed in the upper bar and under the "Summary" section.

Creating a new reservation source

You can create a new reservation source when creating a manual reservation. Follow the steps below.

Step by step:

  1. Follow the instructions described here to create a manual reservation, up until the "Channel & Status" step (you can use either of the two ways described in the article to create a reservation).
  2. In "Channel & Status", under "Source", type in the name of the new source you want to create. Then, select it from the dropdown. For example:

  3. Click Book reservation. After the reservation is created, the new source will be added to the list of available sources, sorted by the newest source (most recently added). 

Note:

The reservation source is case-sensitive.  If typing "Manual" (instead of "manual"), a new reservation source will be created, different from the default "manual". Any reservations classified with the "Manual" source will not be displayed as part of the manual reservations in your reports.

Changing a reservation's source

You can change a reservation's source only for reservations with a manual source (created manually in Guesty). Note this does not apply to "website" (the Booking Engine), "BE API" (Booking Engine API) or "Owner" (owner stays) sources. Follow the instructions below.

Note:

Contact us if you need to change the reservation source of an owner stay, a booking channel, or a direct integration source.

Important:

Changing a reservation's source can cause a recalculation of the reservation price, based on the relevant channel's financial settings. The recalculation will take effect after any additional update you make to the reservation (changing the number of guests, etc.)

Pro users Lite users

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Operations mode.
  3. Click Reservations.
  4. Click the relevant reservation.
  5. Next to Summary, click the pencil icon.
  6. Under "Source", select a new reservation source from the drop-down.
  7. Click Save.

Removing a reservation source

A reservation source cannot be removed after the reservation is created. When there are no more active reservations with the source you created, it will disappear from the list of sources. If needed, you can create it again as a new source.

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