Understanding users roles and permissions

Manage user access to protect your business data and enable your team to work efficiently. User permissions control what each team member can see and do in your Guesty account.

Assign the correct access levels based on each team member's role and responsibilities.

Note:

Always follow the principle of least privilege—grant only the minimum permissions needed for each team member's role. Regularly review and audit user permissions to maintain security and compliance.

Access levels

Full access: Complete permissions for all features in the category
Partial access: Limited permissions for some features in the category
No access: No permissions for any features in the category

User roles and essential permissions

Role	Essential permissions
Admin	Full access to all categories
General manager	Properties (all), Reservations (all), Communications (all), Financials (view), Analytics, Account (basic stats), Users (view)
Owner relations manager	Properties (create, edit descriptions, pricing), Distribution (publish properties), Communications (basic), Analytics (view)
Reservation manager	Reservations (all), Communications (all), Guests (all), Saved replies (all), Analytics (view)
Guest experience manager	Reservations (view, edit), Guests (all), Communications (all), House keeping and maintenance (manage views, assign tasks), Users (view team)
Guest experience agent	Calendar (view, edit availability), Reservations (view, basic edit), Communications (all), Guests (basic operations)
Financial manager	Financials (all), Payments (all), Account (all financial stats), Analytics, Billing
Accountant	Financials (view, reporting), Add-on accounting (all), Account (financial compliance), Billing (view)
Distribution manager	Distribution (all), Properties (view, edit availability), Calendar (view, edit rates), Analytics (channel performance)
Revenue manager	Calendar (pricing), Revenue management (all), Analytics
Sales manager	Reservations (all), CRM (all), Guests (all), Communications (all), Analytics (sales reports)
Property operation manager	Properties (all operations), House keeping and maintenance (all), Reservations (view operations), Communications (basic)
Operations supervisor	House keeping and maintenance (all), Users (view/edit operations staff), Properties (basic operations), Automations (view operations)
Operations staff	House keeping and maintenance (view my tasks, report issues), Properties (view assigned properties), Communications (basic updates)

Permissions for each category

Category	Access levels	Specific permissions
Properties	Full access, Partial access, No access	Edit auto reviews, View auto reviews, View, Edit, Edit availability settings, Assign to complex, Create, Delete, View address, View cleaning status, View availability, Edit cleaning status, View calendar rules, View details, View calendar, View financials, Edit financials, View tags, Assign tags, Create tag, Manage views, Export report, View public custom fields, Populate public custom fields, View private custom fields, Populate private custom fields, View complex, Edit complex, Create complex, Delete complex
GuestVerify Addon	Full access, Partial access, No access	-
Liability Addon	Full access, Partial access, No access	Edit
Reservations	Full access, Partial access, No access	Manage reviews analysis, Create source, View, View reservation logs, View airbnb report, View reservation report, View financials, Edit, Create, Approve/decline, Delete, Manage views, View public custom fields, View private custom fields, Populate custom fields, View owner reservations, Edit owner reservations
Calendar	Full access, Partial access, No access	View, Edit, View calendar price, Edit min nights and price
I-cal	Full access, Partial access, No access	View, Edit
Communications	Full access, Partial access, No access	Edit conversation views, View, Answer, Assign, Manage threads, View conversation views
Automations	Full access, Partial access, No access	View, Edit, Create, Enable, Disable, Delete
Saved replies	Full access, Partial access, No access	Edit, Create
House keeping and maintenance	Full access, Partial access, No access	View my tasks, View all tasks, Edit, Edit tasks series, Manage auto tasks, Override comments, Create, Delete, Manage views
Distribution	Full access, Partial access, No access	View, Edit, Publish properties
CRM	Full access, Partial access, No access	View opportunity, Edit opportunity, Create opportunity, Delete opportunity, Edit opportunity table, Share opportunities
Guests	Full access, Partial access, No access	View, View detailed data, Edit, Create, Edit view, Export report, Delete view
Phonebook	Full access, Partial access, No access	View, Edit, Delete
Guest documents	Full access, Partial access, No access	View, Edit, Delete
Guest app	Full access, Partial access, No access	View, Edit
Guesty websites	Full access, Partial access, No access	View, Edit, Delete
Booking engine	Full access, Partial access, No access	View, Edit, Delete
Financials	Full access, Partial access, No access	View additional fees and taxes, View channel commissions, Edit recognized revenue, View recognized revenue, Edit invoice item, Perform manual price adjustments, Create additional fees, Edit additional fees, Delete additional fees, Edit channel commissions
Payments	Full access, Partial access, No access	Edit payment method, Edit reservation payments, View payment provider, Edit payment provider, Edit 3rd party payment provider, View payments automations, Edit payments automations, Connect payment provider
Revenue management	Full access, Partial access, No access	View rate plan, Edit rate plan, Assign rate plan, Delete rate plan, View promotions, Edit promotions, Assign promotions, Delete promotions, View coupons, Edit coupons, Delete coupons, View rate strategy, Edit rate strategy, Delete rate strategy, View markups, Edit markups
Analytics	Full access, Partial access, No access	View
Marketplace	Full access, Partial access, No access	View, Integrate partners
OAuth applications	Full access, Partial access, No access	View, Manage
Owners	Full access, Partial access, No access	View, View owners analytics, Edit, Invite, Delete
Owners portal	Full access, Partial access, No access	View, Edit
Account	Full access, Partial access, No access	Owner reservation notification, View, View basic stats, View advanced stats, Manage all account views, Upload files, Modify files, Edit, Purchase add-ons, Request a loan
Notifications	Full access, Partial access, No access	View system notification recipients, Update system notifications
Billing	Full access, Partial access, No access	View
Users	Full access, Partial access, No access	View users, Edit users
Custom fields	Full access, Partial access, No access	Update privacy settings, View, Edit, Create, Delete
Add-on accounting	Full access, Partial access, No access	Edit setup, Edit accounting folio, View accounting folio, Edit pmc commission, View vendors, Edit posting journal, View business model, View preconfigured reports, Edit business models, View setup, View pmc commission bar, View balances, Edit owner statement, View owner statement, Edit vendors, View posting journal
Add-on call center	Full access, Partial access, No access	View virtual numbers, Purchase numbers, Delete virtual numbers
Add-ons locks	Full access, Partial access, No access	View lock, Lock/unlock door, View guest code, View manual code, View code settings, Connect locks provider, Connect lock, Edit code settings, Edit manual access codes, Get email push updates, View activity log
Add-on PriceOptimizer	Full access, Partial access, No access	View, Edit, Enable
Add-on shield	Full access, Partial access, No access	View plan, View plan options, Edit plan, View Claim, Edit claim

Account hierarchy: HQ and sub-account permissions

In Guesty, roles and permissions apply at both the Main HQ and sub-account levels. The permissions on the Main HQ account always override those set on any sub-account.

If a user's role grants access on a sub-account, but the Main HQ account restricts that access, the user cannot access the restricted feature.
Users must have the correct roles and permissions assigned to them on the Main HQ account to gain access across all connected sub-accounts.

Important:

If a user does not have a role allowing access on the Main HQ account, permissions granted on sub-accounts will not apply—even if those are less restrictive.

For example, if you assign the "Owner relations manager" role to a user on a sub-account, but the user does not have this role (or a more permissive one) on the Main HQ account, they cannot view the "Owners" tab in any sub-account.

Related to:

GFP: Users Roles Permissions