Manage user access to protect your business data and enable your team to work efficiently. User permissions control what each team member can see and do in your Guesty account.
Assign the correct access levels based on each team member's role and responsibilities.
Note:
Always follow the principle of least privilege—grant only the minimum permissions needed for each team member's role. Regularly review and audit user permissions to maintain security and compliance.
Access levels
- Full access: Complete permissions for all features in the category
- Partial access: Limited permissions for some features in the category
- No access: No permissions for any features in the category
User roles and essential permissions
Role |
Essential permissions |
|---|---|
| Admin | Full access to all categories |
| General manager | Properties (all), Reservations (all), Communications (all), Financials (view), Analytics, Account (basic stats), Users (view) |
| Owner relations manager | Properties (create, edit descriptions, pricing), Distribution (publish properties), Communications (basic), Analytics (view) |
| Reservation manager | Reservations (all), Communications (all), Guests (all), Saved replies (all), Analytics (view) |
| Guest experience manager | Reservations (view, edit), Guests (all), Communications (all), House keeping and maintenance (manage views, assign tasks), Users (view team) |
| Guest experience agent | Calendar (view, edit availability), Reservations (view, basic edit), Communications (all), Guests (basic operations) |
| Financial manager | Financials (all), Payments (all), Account (all financial stats), Analytics, Billing |
| Accountant | Financials (view, reporting), Add-on accounting (all), Account (financial compliance), Billing (view) |
| Distribution manager | Distribution (all), Properties (view, edit availability), Calendar (view, edit rates), Analytics (channel performance) |
| Revenue manager | Calendar (pricing), Revenue management (all), Analytics |
| Sales manager | Reservations (all), CRM (all), Guests (all), Communications (all), Analytics (sales reports) |
| Property operation manager | Properties (all operations), House keeping and maintenance (all), Reservations (view operations), Communications (basic) |
| Operations supervisor | House keeping and maintenance (all), Users (view/edit operations staff), Properties (basic operations), Automations (view operations) |
| Operations staff | House keeping and maintenance (view my tasks, report issues), Properties (view assigned properties), Communications (basic updates) |
Permissions for each category
Category |
Access levels |
Specific permissions |
|---|---|---|
| Properties | Full access, Partial access, No access | Edit auto reviews, View auto reviews, View, Edit, Edit availability settings, Assign to complex, Create, Delete, View address, View cleaning status, View availability, Edit cleaning status, View calendar rules, View details, View calendar, View financials, Edit financials, View tags, Assign tags, Create tag, Manage views, Export report, View public custom fields, Populate public custom fields, View private custom fields, Populate private custom fields, View complex, Edit complex, Create complex, Delete complex |
| GuestVerify Addon | Full access, Partial access, No access | - |
| Liability Addon | Full access, Partial access, No access | Edit |
| Reservations | Full access, Partial access, No access | Manage reviews analysis, Create source, View, View reservation logs, View airbnb report, View reservation report, View financials, Edit, Create, Approve/decline, Delete, Manage views, View public custom fields, View private custom fields, Populate custom fields, View owner reservations, Edit owner reservations |
| Calendar | Full access, Partial access, No access | View, Edit, View calendar price, Edit min nights and price |
| I-cal | Full access, Partial access, No access | View, Edit |
| Communications | Full access, Partial access, No access | Edit conversation views, View, Answer, Assign, Manage threads, View conversation views |
| Automations | Full access, Partial access, No access | View, Edit, Create, Enable, Disable, Delete |
| Saved replies | Full access, Partial access, No access | Edit, Create |
| House keeping and maintenance | Full access, Partial access, No access | View my tasks, View all tasks, Edit, Edit tasks series, Manage auto tasks, Override comments, Create, Delete, Manage views |
| Distribution | Full access, Partial access, No access | View, Edit, Publish properties |
| CRM | Full access, Partial access, No access | View opportunity, Edit opportunity, Create opportunity, Delete opportunity, Edit opportunity table, Share opportunities |
| Guests | Full access, Partial access, No access | View, View detailed data, Edit, Create, Edit view, Export report, Delete view |
| Phonebook | Full access, Partial access, No access | View, Edit, Delete |
| Guest documents | Full access, Partial access, No access | View, Edit, Delete |
| Guest app | Full access, Partial access, No access | View, Edit |
| Guesty websites | Full access, Partial access, No access | View, Edit, Delete |
| Booking engine | Full access, Partial access, No access | View, Edit, Delete |
| Financials | Full access, Partial access, No access | View additional fees and taxes, View channel commissions, Edit recognized revenue, View recognized revenue, Edit invoice item, Perform manual price adjustments, Create additional fees, Edit additional fees, Delete additional fees, Edit channel commissions |
| Payments | Full access, Partial access, No access | Edit payment method, Edit reservation payments, View payment provider, Edit payment provider, Edit 3rd party payment provider, View payments automations, Edit payments automations, Connect payment provider |
| Revenue management | Full access, Partial access, No access | View rate plan, Edit rate plan, Assign rate plan, Delete rate plan, View promotions, Edit promotions, Assign promotions, Delete promotions, View coupons, Edit coupons, Delete coupons, View rate strategy, Edit rate strategy, Delete rate strategy, View markups, Edit markups |
| Analytics | Full access, Partial access, No access | View |
| Marketplace | Full access, Partial access, No access | View, Integrate partners |
| OAuth applications | Full access, Partial access, No access | View, Manage |
| Owners | Full access, Partial access, No access | View, View owners analytics, Edit, Invite, Delete |
| Owners portal | Full access, Partial access, No access | View, Edit |
| Account | Full access, Partial access, No access | Owner reservation notification, View, View basic stats, View advanced stats, Manage all account views, Upload files, Modify files, Edit, Purchase add-ons, Request a loan |
| Notifications | Full access, Partial access, No access | View system notification recipients, Update system notifications |
| Billing | Full access, Partial access, No access | View |
| Users | Full access, Partial access, No access | View users, Edit users |
| Custom fields | Full access, Partial access, No access | Update privacy settings, View, Edit, Create, Delete |
| Add-on accounting | Full access, Partial access, No access | Edit setup, Edit accounting folio, View accounting folio, Edit pmc commission, View vendors, Edit posting journal, View business model, View preconfigured reports, Edit business models, View setup, View pmc commission bar, View balances, Edit owner statement, View owner statement, Edit vendors, View posting journal |
| Add-on call center | Full access, Partial access, No access | View virtual numbers, Purchase numbers, Delete virtual numbers |
| Add-ons locks | Full access, Partial access, No access | View lock, Lock/unlock door, View guest code, View manual code, View code settings, Connect locks provider, Connect lock, Edit code settings, Edit manual access codes, Get email push updates, View activity log |
| Add-on PriceOptimizer | Full access, Partial access, No access | View, Edit, Enable |
| Add-on shield | Full access, Partial access, No access | View plan, View plan options, Edit plan, View Claim, Edit claim |
Account hierarchy: HQ and sub-account permissions
In Guesty, roles and permissions apply at both the Main HQ and sub-account levels. The permissions on the Main HQ account always override those set on any sub-account.
- If a user's role grants access on a sub-account, but the Main HQ account restricts that access, the user cannot access the restricted feature.
- Users must have the correct roles and permissions assigned to them on the Main HQ account to gain access across all connected sub-accounts.
Important:
If a user does not have a role allowing access on the Main HQ account, permissions granted on sub-accounts will not apply—even if those are less restrictive.
For example, if you assign the "Owner relations manager" role to a user on a sub-account, but the user does not have this role (or a more permissive one) on the Main HQ account, they cannot view the "Owners" tab in any sub-account.