Adding an additional fee to a reservation manually

You can create an inventory of fees in Guesty to charge guests for extra services, such as late check-out or laundry services. Additional fees can be added automatically to new reservations based on booking channels or added manually to a specific reservation. Read the important limitations associated with some booking channels and follow the instructions below to add an additional fee to a reservation manually.

Important:

The list of fees that can be added to the reservation is based on how the additional fees were set up for the relevant listing: If the listing has listing-level fees, you will not be able to add account-level fees to the reservation.

Booking channel limitations

Guesty Lite users:

If you connected Vrbo after 19 Feb 2024, this action cannot be taken. If you started connecting prior to this date, follow the instructions below.

  • Vrbo:
    • Additional fees that are added to instant book Vrbo reservations are not collected by existing Auto Payment rules and will have to be collected manually. Additional fees that are added to non-instant book reservations are collected by existing rules. For Vrbo reservations via Rentals United, additional fees are collected by existing Auto Payment rules. Learn how to set up Auto Payment rules with our best practices.
  • Airbnb:

Important

  1. Additional fees that are manually added remain as non-canceled invoice items after a reservation is canceled.
  2. Additional fees that are manually added to a reservation in Guesty and not through a booking channel need to be manually charged separately as they can't be charged to the VCC connected to the reservation in the booking channel.

Pro users Lite users

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector, then select Operations mode.
  3. Click Reservations.
  4. Click the relevant reservation.
  5. In the gray banner at the top of the page, click Balance due / Payout.
  6. In the Guest Invoice section, click Add invoice item.
  7. In the pop-up, under "Type", select the relevant additional fee.
  8. Under "Price", change the amount of the fee, if relevant.
  9. To collect the payment right away, select Add payment for this invoice item and click Save & collect. Otherwise, click Add.
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