Waiving a fee for a reservation

A fee cannot be removed from a reservation, but you can adjust a line item in the guest folio to zero or a reduced amount.

This applies to a cancellation fee that has been automatically calculated based on the cancellation policy set for a listing, or an additional fee that has been added to a reservation.

If the fee is not reduced to a zero amount and there is still a retained payout, it will count toward the commission calculations and revenue-based analytics of the listing even if the reservation is canceled.

Note:

 A cancelation fee will automatically be calculated when a guest cancels a direct reservation, and an active rate plan is applied to the reservation's listing. Learn more here.
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