Estimated Time of Arrival (ETA) and Estimated Time of Departure (ETD) are the guest's anticipated arrival and departure times, which are separate from a listing's default check-in and check-out times. Edit a guest's ETA and ETD to update if a guest is arriving early or departing late, and their reservation will update accordingly.
Learn about all available reservation changes and updates you can make.
Update a guest’s ETA and ETD
For listings connected to Airbnb: Changing the ETA or ETD is not supported on Airbnb. If you adjust these values in Guesty, they will revert to the listing's default check-in or check-out times following the next update from Airbnb.
Follow the steps below to update the guest's estimated arrival and departure times.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Operations mode.
- Click Reservations.
- Click the relevant reservation.
- Next to "Summary", click
.
- Edit the fields under ETA and ETD.
- Next to "Summary", click Save.
View a guest’s ETA and ETD
The estimated arrival and departure times are displayed in the UTC format on both the guest's reservation page and in Custom reports.
Follow the steps below to view the guest's estimated arrival and departure times.
Step by step:
- Sign in to your Guesty account.
- From the top navigation bar, click the mode selector, then select Operations mode.
- Click Reservations.
- Click the relevant reservation.
See check-in and check-out times under "Listing".
Tip:
You can also check the check-in or check-out times of a reservation via the Inbox or Multi-Calendar. Find the relevant reservation, then click 
on the side widget. Under "Dates", change the ETA and ETD times as needed.