The estimated time of arrival (ETA) and estimated time of departure (ETD) are estimations of the guest's arrival and departure, separate from a listing's check-in and check-out times.
You can edit a guest's ETA and ETD and their reservation will be updated accordingly. Follow the instructions below.
Airbnb users:
Changing the ETA/ETD is not supported on Airbnb. If you adjust these values in Guesty, they will revert to the listing's default check-in/check-out times following the next update in Airbnb.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Operations mode.
- Click Reservations.
- Click the relevant reservation.
- Click
next to "Summary". Then, click Edit Reservation. - Edit the fields under ETA and ETD.
- Click Save.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click More, then select Reservations.
- Click the relevant reservation.
- Click next to "Summary". Then, click Edit Reservation.
- Edit the fields under ETA and ETD.
- Click Save.
The estimated arrival and departure times are displayed in the UTC time format on both the guest's reservation page and in Custom Reports.
Tip:
Display this information in Custom Reports by adding new columns for planned arrival and planned departure.