When you collect a payment from a guest or record a payment you can view and send a receipt to a guest for specific payments made on the reservation. In addition, Stripe can provides receipts that meet card network rules.
Airbnb users can also print reservation details and receipts for guests via Airbnb.
Send the receipt for payments processed or recorded in Guesty
Follow the instructions below to send receipts to your guests.
Note:
- Booking channels that process payments directly are responsible for providing any necessary payment documentation to guests. Guesty therefore doesn't generate or send receipts to guests for these reservations. If your guest requires a receipt for a channel-processed payment, direct them to contact the relevant booking platform directly.
- Each receipt is issued for one specific payment only. If you need to send receipts for multiple payments to the same guest, you'll need to generate and send a separate receipt for each individual payment.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Financials mode.
- Click Reservations.
- Select the relevant reservation.
- In the banner at the top of the page, click Balance due/Payout.
- In the "Payments" section, on the relevant payment line, click Payment actions then Send receipt.
- Choose an existing email address or enter a new one.
- Click Send.
Tip:
Learn how to send invoices to your guests.
