Recording a payment collected outside of Guesty

You can record payments that were collected outside of Guesty, such as cash or those made via an external payment processor. 

Before you begin

If you have scheduled auto payments for the same amount you want to record, the Guesty system will not allow you to perform this action (Record a Payment button will not be visible). Therefore, you will need to cancel any auto payments that coincide with the amount you want to record. 

For example, let’s say there is a $1000 balance on your reservation and you have two auto payments scheduled. One auto payment will collect $500 at check-in and the other auto payment will collect the remaining $500 two weeks later. The guest wants to pay you $600 in cash when they arrive. In this scenario, you will have two options in order to record the $600 external payment:

  • Cancel the first $500 auto payment and edit the other autopayment to $400 to collect the remaining balance 
  • Cancel both $500 auto payments and be sure to manually collect the remaining $400 balance


You can only record payments with present or past date.

Pro users Lite users

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Financials mode.
  3. Click Reservations.
  4. Select the relevant reservation.
  5. Click Balance Due / Payout in the grey banner at the top of the page.
  6. Scroll down to the "Payments" section.
  7. To the right of "Payments", click New Payment.
  8. In the pop-up, under the "Payment method" drop-down select Recorded Payment.
  9. Enter the amount that was collected, and the collection date.
  10. To the right of "Cash", click the drop-down to select a different method of payment to record. If selecting "Other", be sure to name the payment method in the "Note" section.
  11. Click Save.

Undoing a recorded payment

You can undo a recorded payment by issuing a refund. Since the payment has been recorded rather than charged, funds will not be sent to a credit card. The reservation's balance will simply be updated.

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