Managing payments

Collecting and recording payments

• Managing payments and payments automation in Guesty
• How are guest payments collected?
• Collecting a payment manually
• Collecting a payment for a group reservation
• Editing or canceling a recorded payment
• See all 9 articles

Payouts

• How a reservation's total payout amount is calculated
• How is my payout calculated?

Payment authentication

• What is strong customer authentication (SCA)?
• Does Guesty support 3D Secure?
• Authenticating a guest payment

Reports and statements

• Navigating the recorded payments report
• What is a statement descriptor?

Failed payments

• Canceling a failed payment
• Re-charging a guest failed payment
• Reservations payments failing due to invalid currency
• The guest was able to check in despite a failed payment

Troubleshooting payments

• A reservation is missing a payment method
• Unable to add payments to a reservation
• Payments error message: "No such payment method"
• I created an additional fee but it's not in the reservation's list of fees
• Unable to edit a payment