What is happening?
You collected your guest's credit card for a reservation, however charging the card was unsuccessful. Despite the failed payment, the reservation status remained "Confirmed", and the guest was able to check it.
How can I fix it?
A reservation's status is not affected by the status of its payments. If a payment fails, the reservation will remain in Guesty, with its most recent status, until it is changed. Therefore, the guest will still be able to check in.
How can I be notified sooner?
As a workaround, if you want to make sure reservations are canceled after a failed payment, we recommend following these instructions to turn on the payment notification listed below, and then these instructions for each reservation you want to cancel due to payment issues:
- Payment failed
- Authorization hold failed
- Invalid payment method received
- 3-D Secure authentication required from guest
- Payment authentication failed
- Invalid card received (Booking.com only)
- Second invalid card (Booking.com only)
Tip:
If you use our API, we recommend subscribing to webhooks to stay on top of failed payments.