A reservation's payout is calculated based on the following:
- Accommodation Fare (plus or minus adjustments)
- Weekly and monthly discounts
- Cleaning fee
- Extra person fee
- Markups or markdowns
- Channel commission
- Taxes
In the guest folio, the sub-total is calculated before taxes, and the total after taxes. The guest folio total equals the payout amount.
If you see a discrepancy between a reservation's total payout and the guest invoice total, check the following:
- Taxes: Check that the value on the booking channel matches the value in Guesty.
- Discounts: Check that the weekly and monthly discounts in Guesty match the discounts on the booking channel.
- Markups: Check that the listing's markup is applied to the relevant booking channel.
- Channel commission: Check that you are accounting for channel commissions in Guesty and that the percentages are accurate.
If there is still a discrepancy, contact us for further assistance.