This article explains how to verify that your settings in Guesty and the Booking.com Extranet are correctly configured for "Payments by Booking.com". When Booking.com collects guest payments directly, your settings on both platforms must match to ensure a smooth process.
Note:
Settings in Guesty have no impact on whether or not you're considered eligible by Booking.com to use Payments by Booking.com.
Check your Guesty payment settings
- Sign in to your Guesty account.
- In the side navigation menu, click
Marketing and sales to open the dropdown menu. - Under Channel management, select Distribution.
- Click the Booking.com thumbnail.
- Click the relevant account.
- Click the relevant listing to open the listing page details.
- Click Pricing & policies, then select Channel payment settings.
- Verify that "Process payment through another payment processor" is selected. This setting tells Guesty that Booking.com is handling the payment processing. Learn more about defining CVC code requirements for Booking.com reservations.
Check your Booking.com Extranet settings
- Sign in to your Booking.com Extranet.
- Select the relevant property (Hotel ID).
- Go to Property > Property Policies.
- Scroll down to "Other Policies".
- Verify that "Payments by Booking.com" is active or enabled. Keep in mind that some actions, like enabling Payments by Booking.com, cannot be performed via Guesty and must be done in the Extranet.
Quick reference
Here’s a summary of the required settings on each platform.
| Platform | Required Setting | Where to Find It |
|---|---|---|
| Guesty | Process payment through another payment processor | Property > Distribution > Booking.com > Channel Payment Settings |
| Booking.com | Payments by Booking.com | Property > Property Policies > Other Policies |
Note:
After verifying your settings, check that the property is published and shows a "Connected / Live" status. Learn more about the process for publishing a listing to Booking.com.