House rules define specific property guidelines like smoking and pet policies, helping set clear expectations for potential guests. These rules can be included in quotes sent to guests and sync differently across booking platforms.
Learn how to set a listing to allow pets.
Channel limitations
Airbnb
Set or update your listing house rules in Guesty only for listings with full sync. For limited sync, manage house rules directly in Airbnb. Change your sync settings from full to limited sync to manage all content attributes, including house rules, in Airbnb.
If you change the free text for house rules in Airbnb, you can't update them in Guesty. This applies to all sync types. If disabled, house rules' free text sections are managed in Airbnb and can't be changed from Guesty. The free text won't display in Guesty but will appear on Airbnb.
Ensure all content adheres to Airbnb’s content policy. Adding the following content will cause the sync failure:
Policy restrictions
Content:
- Advertising or commercial content
- Spam, unwanted content, or repeated content
- Illegal, harmful, sexually explicit, violent, graphic, threatening, or harassing content
- Discriminatory content
- Impersonation of another person, account, or entity
- Violations of personal or intellectual property rights
- Disclosure of private or confidential information, including content that can identify a listing location
Formatting:
- Email addresses.
- Website links.
- Phone numbers.
- Emojis.
- Abbreviations (Mr, Ms).
- Repetitive special characters.
- All-capitalized words (such as "CC").
- Words connected with a dot are interpreted as a website address, causing an error. Resolve this by inserting a space after the dot: [word]. [word].
Verification requirements
Under house rules you can add guest verification requirements for instant bookings. Requirements include host recommendations and no negative reviews.
Note:
- The "Quiet time" field doesn't sync from Guesty to Airbnb. To add "Quiet time", change your sync settings to "limited sync".
- If "The property is suitable for infants and/or children" is toggled off, an "Explain why" field appears. This field syncs only with Airbnb.
Vrbo
Only the first 150 characters of the house rules sync to Vrbo.
Set up house rules
Follow the instructions below to set up a listing's house rules.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Operations mode.
- Click Properties.
- Select the relevant listing. For a multi-unit, edit the main unit settings to update the sub-units automatically.
- In the left-side menu, click Pricing & policies.
- From the dropdown menu, select Reservation policies.
- Scroll down to “House rules” and click Edit.
- Toggle the relevant house rule options on or off. Fill in any additional fields that appear when specific rules are activated.
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Child policy
Specify if the property is suitable for children (2-12 years) and for infants (under 2). If either is toggled off, an ”Explain why” free text field appears. (Only syncs with Airbnb). -
Allow pets
Toggle to allow pets and select whether they stay free or if charges may apply. -
Allow smoking
Toggle to permit or prohibit smoking on the property.
-
Allow parties or events
Toggle to allow or disallow parties and events.
-
Quite time
If toggled on, a selection of start and end time appears. -
Primary guest minimum age
Set the minimum age for the primary guest using the arrows. -
Guest verification policy
Toggle on to restrict instant booking to guests with positive recommendations from other hosts and no negative reviews. -
Additional house rules
Enter any additional house rules in the free text field. -
Guest safety (Airbnb only): Includes information such as whether there are security cameras near the property or if guests must climb stairs.
Guest safety
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Child policy
- Once complete, at the top right click Save.
