When you connect your Airbnb listings with Guesty, you can choose how information syncs between the two platforms. The sync type determines where settings and content should be managed to help you keep your listings accurate and consistent.
A listing can be synced between Guesty and Airbnb in one of two ways: Full sync, or limited sync. By default, imported listings are set to full sync. You can set your preferred sync settings when you publish or link a listing. You can switch your Airbnb listing sync settings at any time.
Important:
Making changes to specific content attributes in Airbnb disables your ability to update the same attributes in Guesty, regardless of the sync type. If you change them in Airbnb, they'll be managed in Airbnb. Learn how to unlock Airbnb locked attributes.
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Full sync |
Limited sync |
|---|---|
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Manage rates, availability, reservations, guest messages, and listing content, which includes description, property type, cancellation policy, booking options, and amenities in Guesty. Any changes made in Airbnb to these settings will be overwritten by Guesty at the next sync. |
Manage rates, availability, reservations, and guest messages in Guesty. Manage listing content, which includes description, property type, cancellation policy, booking options, and amenities in Airbnb. Changes to the attributes in Airbnb won't reflect in Guesty. |
Use the table below to understand exactly where you should manage your listing data according to its sync setting.
Full sync
Account setup
| Action | Where to manage it |
|---|---|
|
In Guesty:
In Airbnb: All other information. |
|
| Add the listing license number |
In Airbnb Follow these steps:
|
icon to the right of 'Arrival Guide'.Listing setup
| Action | Where to manage it |
|---|---|
| List listings | In Guesty |
Listing details
| Action | Where to manage it |
|---|---|
| Set the listing's address |
Make changes to the full address only if you haven’t received a confirmed reservation for the listing. If you have received a confirmed reservation, contact Airbnb Support to update the listing address, or adjust the published address instead. In Guesty: Changes to the listing address within 0.01 km from the current address, excluding "Country", "City", and "Street". In Airbnb:
Note:Airbnb offers a "Display exact location" setting to hide a listing's accurate address. Guesty doesn't support this feature. When you connect an Airbnb listing, Guesty overwrites this setting, making the exact location visible to guests. To hide the exact location, wait until the listing is connected to Guesty. Then, sign in to your Airbnb account and update the "Display exact location" setting directly on Airbnb. Airbnb permits this change because the address is a 'locked attribute'. |
| Manage the listing's title and description | In Guesty |
| Manage the listing's nickname |
In Guesty or Airbnb The information will sync on initial connection. Any further changes must be made in Airbnb. |
| Set the listing's property and listing type |
In Guesty Listing type: Entire apartment/shared/private |
| Set the listing's room arrangements |
In Guesty Includes beds, shared spaces and baths |
| Set the listing's photos & photo tour |
In Guesty To manage your photos from Guesty, ensure you set a “Full sync” for the listing. |
| Manage the listing's amenities | In Guesty |
| Set age limit for making a reservation |
In Airbnb The data won't sync to Guesty. |
| Set the listing's maximum occupancy | In Guesty |
| In Guesty | |
| Arrival and departure instructions | In Guesty |
| Guests verification requirements | In Guesty |
| Set what guests should know |
In Airbnb Includes:
The "Guest should know" section in Guesty doesn't sync with Airbnb. |
|
Edit wifi name and password |
In Airbnb Guesty imports the wifi name and password from Airbnb when the listing is connected. Update these values in Airbnb. |
Calendar and availability
| Action | Where to manage it |
|---|---|
| Set the check-in and check-out times |
In Guesty Includes default times, check-in start and end times, and flexible times. |
| Set the minimum and maximum nights | In Guesty
Includes receiving reservations above the maximum night limit. |
| Set the annual night limit | In Guesty |
| Set advance notice | In Guesty |
| Set preparation time | In Guesty
If you activate this feature in Guesty, the preparation dates will be blocked in Airbnb. However, the "Preparation time" settings in Airbnb won't update, and will appear as "None". |
| Set the booking window | In Guesty |
|
Manage calendar blocks |
In Guesty |
| Set calendar blocks for early check-in or late check-out | In Guesty |
|
Manage the external calendar (iCal) |
Not supported. When a listing is connected between Guesty and Airbnb (either by importing or publishing it), Airbnb disables the iCal connection to avoid conflicting updates. All iCal calendar blocks and notes will be removed from the listing's calendar, and the iCal link will be removed from Airbnb. |
| Reservation notes | Reservations/calendar notes don't sync between Airbnb and Guesty. |
Reservation policies
| Action | Where to manage it |
|---|---|
| Manage booking policy: instant of request to book | In Guesty |
| Inquiries and booking requests |
In Guesty |
| Manage cancellation policies |
In Guesty Includes offering a non-refundable discount. |
| Manage reservation alterations |
In Guesty Manage the following types of alterations in Guesty:
Once you approve an alteration request from a guest, or the guest approves your alteration request, the change will be reflected in Guesty and will sync to Airbnb. Note:If a reservation is moved to a different sub-unit in a multi-unit, changes will sync to Airbnb but must be updated manually in Guesty. |
| Manage house rules and safety considerations |
In Guesty
|
Financials and revenue management
| Action | Where to manage it |
|---|---|
| In Guesty | |
| Manage basic fees |
In Guesty Includes cleaning fee and extra person fee. |
| Manage additional fees |
In Guesty Learn how to set a property to allow pets and add a pet fee. |
| Define your tax settings |
In Guesty or Airbnb Learn how taxes sync. |
| Manage markups/markdowns | In Guesty |
| Set the listing's currency | In Guesty |
| Manage discounts |
In Guesty Length of Stay promotions will override weekly or monthly discounts. |
| Manage payments | In Airbnb |
| Manage promotions |
Learn how multiple promotions will be applied to Airbnb reservations. In Guesty:
In Airbnb:
Custom promotions (and other types of promotions) can be set in Airbnb. When applied, the reservation's accommodation fare will be adjusted accordingly. However, the promotions won't be displayed in Guesty, including in the guest folio (invoice). Learn in which cases Custom promotions won't apply. |
| In Airbnb | |
| Security deposit | In Guesty |
| Airbnb Rule-sets & Smart pricing |
Pricing and minimum nights configured on Airbnb Rule-sets will be pulled to Guesty when importing a listing, but Smart pricing's adjustments will not be imported to Guesty. Airbnb's Rule-sets and Smart pricing should not be used for a connected listing. Pricing and availability settings must be managed via Guesty. |
| Guest payments | In Airbnb |
|
Guest receipts |
For payments processed in Guesty: In Guesty. For payments processed by Airbnb: In Airbnb |
|
In Airbnb |
Communication
| Action | Where to manage it |
|---|---|
| Manage communication with Airbnb |
In Guesty Only if you set up Guesty's integration email. |
| Manage guest communication |
In Guesty In Airbnb, for guest-edited messages. Guesty doesn't sync edits — only the original message appears in the Guesty Inbox. |
| Manage auto-reviews | In Guesty |
| Notifications | In Guesty |
Limited sync
Account setup
| Action | Where to manage it |
|---|---|
|
In Guesty:
In Airbnb: All other information. |
|
| Add the listing license number |
In Airbnb Follow these steps:
|
Listing setup
| Action | Where to manage it |
|---|---|
| List listings | In Guesty |
Listing details
| Action | Where to manage it |
|---|---|
| Set the listing's address |
In Airbnb Note:Airbnb offers a "Display exact location" setting to hide a listing's accurate address. Guesty doesn't support this feature. When you connect an Airbnb listing, Guesty overwrites this setting, making the exact location visible to guests. To hide the exact location, wait until the listing is connected to Guesty. Then, sign in to your Airbnb account and update the "Display exact location" setting directly on Airbnb. Airbnb permits this change because the address is a 'locked attribute'. |
| Property size (under "Property details") |
Property size doesn't sync between Guesty and Airbnb. |
| Manage the listing's title and description | In Airbnb |
| Manage the listing's nickname |
In Airbnb |
| Set the property and listing type |
In Airbnb |
| Set the listing's room arrangements |
In Airbnb |
| Set the listing's photos & photo tour |
In Airbnb |
| Manage the listing's amenities | In Airbnb |
| Set age limit for making a reservation |
In Airbnb The data won't sync to Guesty. |
| Set the listing's maximum occupancy |
In Guesty and in Airbnb A mismatch across platform will cause a request to be declined. |
| In Guesty | |
| Arrival and departure instructions | In Airbnb |
| Guests verification requirements | In Airbnb |
| Set what guests should know |
In Airbnb Includes:
The "Guest should know" section in Guesty doesn't sync with Airbnb. |
Calendar and availability
| Action | Where to manage it |
|---|---|
| Set the check-in and check-out times |
In Airbnb |
| Set the minimum and maximum nights | In Guesty
Includes receiving reservations above the maximum night limit. |
| Set the annual night limit | In Guesty |
| Set advance notice | In Guesty |
| Set preparation time | In Guesty
If you activate this feature in Guesty, the preparation dates will be blocked in Airbnb. However, the "Preparation time" settings in Airbnb won't update, and will appear as "None". |
| Set booking window | In Guesty |
|
Manage calendar blocks |
In Guesty |
| Set calendar blocks for early check-in or late check-out | In Guesty |
|
Not supported. When a listing is connected between Guesty and Airbnb (either by importing or publishing it), Airbnb disables the iCal connection to avoid conflicting updates. All iCal calendar blocks and notes will be removed from the listing's calendar, and the iCal link will be removed from Airbnb. |
|
| Reservation notes | Reservations/calendar notes don't sync between Airbnb and Guesty. |
Reservation policies
| Action | Where to manage it |
|---|---|
| Manage booking policy: instant of request to book | In Airbnb |
| Inquiries and booking requests |
In Guesty |
| Manage cancellation policies |
In Airbnb Includes offering a non-refundable discount. |
| Manage reservation alterations |
In Guesty Manage the following types of alterations in Guesty:
Once you approve an alteration request from a guest, or the guest approves your alteration request, the change will be reflected in Guesty and will sync to Airbnb. Additionally, you can make internal changes that will be reflected in Guesty only. |
| Manage house rules and safety considerations |
In Airbnb Learn how to set a property to allow pets and add a pet fee. |
Financials and revenue management
| Action | Where to manage it |
|---|---|
| In Guesty | |
| Manage basic fees |
In Guesty Includes cleaning fee and extra person fee. |
| Manage additional fees |
In Guesty Learn how to set a property to allow pets and add a pet fee. |
| Define your tax settings |
In Guesty or Airbnb Learn how taxes sync. |
| Manage markups/markdowns | In Guesty |
| Set the listing's currency | In Guesty |
| Manage discounts |
In Guesty Length of Stay promotions will override weekly or monthly discounts. |
| Manage payments | In Airbnb |
| Manage promotions |
Learn how multiple promotions will be applied to Airbnb reservations. In Guesty:
In Airbnb:
Custom promotions (and other types of promotions) can be set in Airbnb. When applied, the reservation's accommodation fare will be adjusted accordingly. However, the promotions won't be displayed in Guesty, including in the guest folio (invoice). Learn in which cases Custom promotions won't apply. |
| In Airbnb | |
| Security deposit | In Guesty |
| Airbnb Rule-sets & Smart pricing |
Pricing and minimum nights configured on Airbnb Rule-sets will be pulled to Guesty when importing a listing, but Smart pricing's adjustments will not be imported to Guesty. Airbnb's Rule-sets and Smart pricing should not be used for a connected listing. Pricing and availability settings must be managed via Guesty. |
| Guest payments | In Airbnb |
|
Guest receipts |
For payments processed in Guesty: In Guesty. For payments processed by Airbnb: In Airbnb |
|
In Airbnb |
Communication
| Action | Where to manage it |
|---|---|
| Manage communication with Airbnb |
In Guesty Only if you set up Guesty's integration email. |
| Manage guest communication |
In Guesty In Airbnb, for guest-edited messages. Guesty doesn't sync edits — only the original message appears in the Guesty Inbox. |
Syncing issues
Use the self-service dashboard to easily solve syncing issues independently. If you notice additional discrepancies between Guesty and Airbnb in the listing's data, reservations, or guest messages, follow our troubleshooting guide.