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  4. Managing your Airbnb account, listings, and synced data

What data is synced between Airbnb and Guesty and where to manage it

When you connect your Airbnb listings with Guesty, you can choose how information syncs between the two platforms. The sync type determines where settings and content should be managed to help you keep your listings accurate and consistent.

A listing can be synced between Guesty and Airbnb in one of two ways: Full sync, or limited sync. By default, imported listings are set to full sync. You can set your preferred sync settings when you publish or link a listing. You can switch your Airbnb listing sync settings at any time.

Important:

Making changes to specific content attributes in Airbnb disables your ability to update the same attributes in Guesty, regardless of the sync type. If you change them in Airbnb, they'll be managed in Airbnb. Learn how to unlock Airbnb locked attributes.

Full sync

Limited sync

Manage rates, availability, reservations, guest messages, and listing content, which includes description, property type, cancellation policy, booking options, and amenities in Guesty.

Any changes made in Airbnb to these settings will be overwritten by Guesty at the next sync.

Manage rates, availability, reservations, and guest messages in Guesty.

Manage listing content, which includes description, property type, cancellation policy, booking options, and amenities in Airbnb.

Changes to the attributes in Airbnb won't reflect in Guesty.

Use the table below to understand exactly where you should manage your listing data according to its sync setting. 

Full sync Limited sync

Full sync

Account setup

Action Where to manage it

Airbnb account settings & personal information

In Guesty:

  • Account nickname
  • Forwarding email
  • Company name

In Airbnb:

All other information.
Add the listing license number

In Airbnb

Follow these steps:

  1. Log into your Airbnb account.
  2. Click Listings and select the relevant listing.
  3. Under "Listing editor", click listing_editor icon icon to the right of 'Arrival Guide'.
  4. Click Regulations
  5. Fill in the required information

Listing setup

Action Where to manage it
List listings In Guesty

Listing details

Action Where to manage it
Set the listing's address

Make changes to the full address only if you haven’t received a confirmed reservation for the listing. If you have received a confirmed reservation, contact Airbnb Support to update the listing address, or adjust the published address instead. 

In Guesty:

Changes to the listing address within 0.01 km from the current address, excluding "Country", "City", and "Street".

In Airbnb:

  • Changes to the listing address over 0.01 km from the current address.
  • Changes to "Country", "City", and "Street".

Note:

Airbnb offers a "Display exact location" setting to hide a listing's accurate address. Guesty doesn't support this feature. When you connect an Airbnb listing, Guesty overwrites this setting, making the exact location visible to guests.

To hide the exact location, wait until the listing is connected to Guesty. Then, sign in to your Airbnb account and update the "Display exact location" setting directly on Airbnb. Airbnb permits this change because the address is a 'locked attribute'.
Manage the listing's title and description In Guesty
Manage the listing's nickname

In Guesty or Airbnb

The information will sync on initial connection. Any further changes must be made in Airbnb.
Set the listing's property and listing type

In Guesty

Listing type: Entire apartment/shared/private
Set the listing's room arrangements

In Guesty

Includes beds, shared spaces and baths
Set the listing's photos & photo tour

In Guesty

To manage your photos from Guesty, ensure you set a “Full sync” for the listing.
Manage the listing's amenities In Guesty
Set age limit for making a reservation

In Airbnb

The data won't sync to Guesty.
Set the listing's maximum occupancy In Guesty

Set the the number of guests included in the listing price

 In Guesty
Arrival and departure instructions In Guesty
Guests verification requirements In Guesty
Set what guests should know

In Airbnb

Includes: 

  • Host name
  • Wifi name & password
  • House manual (not to be confused with "House rules")
  • Trash pick up instructions
  • Parking instructions

The "Guest should know" section in Guesty doesn't sync with Airbnb.

Edit wifi name and password

In Airbnb

Guesty imports the wifi name and password from Airbnb when the listing is connected.

Update these values in Airbnb.

Calendar and availability

Action Where to manage it
Set the check-in and check-out times

In Guesty

Includes default times, check-in start and end times, and flexible times.
Set the minimum and maximum nights In Guesty

Includes receiving reservations above the maximum night limit.
Set the annual night limit In Guesty
Set advance notice In Guesty
Set preparation time In Guesty

If you activate this feature in Guesty, the preparation dates will be blocked in Airbnb. However, the "Preparation time" settings in Airbnb won't update, and will appear as "None".
Set the booking window In Guesty

Manage calendar blocks

 In Guesty
Set calendar blocks for early check-in or late check-out In Guesty

Manage the external calendar (iCal)

Not supported.

When a listing is connected between Guesty and Airbnb (either by importing or publishing it), Airbnb disables the iCal connection to avoid conflicting updates. All iCal calendar blocks and notes will be removed from the listing's calendar, and the iCal link will be removed from Airbnb. 
Reservation notes Reservations/calendar notes don't sync between Airbnb and Guesty.

Reservation policies

Action Where to manage it
Manage booking policy: instant of request to book In Guesty
Inquiries and booking requests

In Guesty

Learn when you will receive a request to book.
Manage cancellation policies

In Guesty

Includes offering a non-refundable discount.
Manage reservation alterations

In Guesty

Manage the following types of alterations in Guesty:

  • Changing the reservation dates
  • Changing the number of guests
  • Moving the reservation to another listing
    You can only move the reservation to a listing that belongs to the same Airbnb account
  • Changing the total reservation price
  • Canceling the reservation

Once you approve an alteration request from a guest, or the guest approves your alteration request, the change will be reflected in Guesty and will sync to Airbnb.

Note:

If a reservation is moved to a different sub-unit in a multi-unit, changes will sync to Airbnb but must be updated manually in Guesty.
Manage house rules and safety considerations

In Guesty

Financials and revenue management

Action Where to manage it

Base price / manually adjusted price per night

 In Guesty
Manage basic fees

In Guesty

Includes cleaning fee and extra person fee.
Manage additional fees 

In Guesty

Learn how to set a property to allow pets and add a pet fee.
Define your tax settings

In Guesty or Airbnb

Learn how taxes sync.
Manage markups/markdowns In Guesty
Set the listing's currency In Guesty
Manage discounts

In Guesty

Length of Stay promotions will override weekly or monthly discounts.
Manage payments In Airbnb
Manage promotions

Learn how multiple promotions will be applied to Airbnb reservations.

In Guesty:

  • Early Bird
  • Last Minute
  • Length of Stay
  • New Listing Promotion

In Airbnb: 

Custom promotions (and other types of promotions) can be set in Airbnb. When applied, the reservation's accommodation fare will be adjusted accordingly. However, the promotions won't be displayed in Guesty, including in the guest folio (invoice).

Learn in which cases Custom promotions won't apply.

Special offers for Airbnb reservations

 In Airbnb
Security deposit In Guesty
Airbnb Rule-sets & Smart pricing

Pricing and minimum nights configured on Airbnb Rule-sets will be pulled to Guesty when importing a listing, but Smart pricing's adjustments will not be imported to Guesty.

Airbnb's Rule-sets and Smart pricing should not be used for a connected listing. Pricing and availability settings must be managed via Guesty.
Guest payments In Airbnb

Guest receipts

For payments processed in Guesty: In Guesty.

For payments processed by Airbnb: In Airbnb

Airbnb's service fee

In Airbnb

Communication

Action Where to manage it
Manage communication with Airbnb

In Guesty

Only if you set up Guesty's integration email.
Manage guest communication

In Guesty

In Airbnb,  for guest-edited messages. Guesty doesn't sync edits — only the original message appears in the Guesty Inbox.
Manage auto-reviews In Guesty
Notifications In Guesty

Syncing issues

Use the self-service dashboard to easily solve syncing issues independently. If you notice additional discrepancies between Guesty and Airbnb in the listing's data, reservations, or guest messages, follow our troubleshooting guide.

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