After a reservation is created, you can make various changes to its status and details. Changes to a reservation must be made either in Guesty or in the booking channel.
General limitations
- To update a reservation, the listing must be active.
- Calendar-based tasks are set to a specific timeframe and a particular listing or reservation. When a task is applied to a reservation, changes to the reservation dates or assigned listing don't update the task. To overcome this, you can edit the task.
- Reservations with a length of stay of more than 730 days can't be changed. Additionally, changing the guest in a reservation is not supported. In both cases, you can cancel the reservation and manually create it again.
- Changes only sync between Guesty and the channel if the listing's connection status with the channel is “Connected” or “Live on channel”. You can check the connection status of the listing on the relevant channel's distribution page, under the “Status” column.
Note:
Before moving a reservation to another listing, review the limitations on which listings can be selected.
Changes or updates you can make to a reservation
- Update the reservation status (for example, from "Reserved"/"Inquiry" to "Confirmed").
- Update the stay status (for example, “Checked-in” or “Checked-out”).
- Report a guest as a no-show to Booking.com.
- Change the dates of a reservation (modify the check-in date/check-out dates).
- Cancel a reservation.
- Update the estimated time of arrival (ETA) and estimated time of departure (ETD).
- Manually add blocks before or after a reservation with early check-in or late check-out.
- Update guests’ personal information (for example, contact details and basic info).
- Change the number of guests in the reservation (also, make an age breakdown in manual reservations and direct bookings).
- Change the number of pets in a reservation (manual and Vrbo reservations only).
- Add or change the payment method of the reservation.
- Add line items/ adjust existing line items to the guest folio, including:
Where to make changes or updates
See below whether to change a reservation in Guesty or the reservation’s channel of origin, depending on the channel.
Change in the channel.
You can approve or decline an alteration request from the guest in Guesty. Also, you can make changes to an Airbnb reservation in Guesty and choose whether to send an alteration request to the guest and Airbnb for approval, or to make the change only internally in Guesty.
Internal changes don't sync with Airbnb and may be overridden by future alterations made in Airbnb. Additionally, avoid changing the reservation’s assigned listing in Guesty, as it will disable the reservation’s messaging and payment setup.
Important:
An Airbnb reservation has a limit of three alterations per day.
- Vrbo via Rentals United: Change in Guesty.
- All other channel integrations via Rentals United: Change in Rentals United or the original channel.
Change in the original channel.
When to change in Guesty
- Reservations after check-in for the following cases:
- Reservation date change (extending or shortening the stay).
- Reservation accommodation fare change.
- To report a guest as a no-show to Booking.com.
- To move a reservation from one sub-unit to another, under the same multi-unit (same room ID).
- To report a guest's credit card as invalid to Booking.com. If the guest hasn’t updated their credit card within the provided time frame, you can cancel the reservation via Guesty.
When to change in Booking.com
- Reservations before check-in.
- Reservations after check-in, for cases other than the ones listed above.
To move a reservation to a different listing (i.e., another Hotel ID), cancel the reservation in Booking.com and then create it again with the new listing. The new reservation will sync to Guesty.
Only the guest can change the room in their reservation to another room in the same listing (i.e., a different Room ID under the same Hotel ID). The change automatically syncs to Guesty.
Change in the channel.
Change in Guesty, as reservations are received via the Guesty Booking Engine.
Change in Guesty for the following sources:
- Manual reservations
- Guesty Booking Engine
- Guesty Websites
- Guesty Booking Engine API
Change in the channel.
Change in the channel.
Change in Guesty. Changes update in Vrbo within 24 hours. We recommend creating an automated message for Vrbo reservations that will be sent upon the alteration of a reservation to let the guest know that the change has been made.
Change in the channel.
Change a reservation via the reservation page
Follow the steps below to change a reservation in Guesty.
Learn more about managing changes to an Airbnb reservation.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Operations mode.
- Click Reservations.
- Click the relevant reservation.
- For Airbnb reservations, click
and select Edit reservation. For other reservations, click 
. - Click Balance due / Payout at the top right.
- Update the relevant fields.
- Click Save in each section.
Tip:
You can also change a reservation via the Inbox or Multi-Calendar. Locate the relevant reservation and click 
on the right side panel.
