Due to how the different booking channels integrate with Guesty, changes to a reservation must be made in different places. For example, updating check-in/check-out or making other changes to a listing or reservation from certain booking channels must be changed in the channel itself, since making the change in Guesty will not be updated in the channel. In a similar manner, reservations from other booking channels must be changed in Guesty, since making the change in the channel will not be updated in Guesty. See below which reservations should be changed in the booking channel and which in Guesty.
Alterations to reservations will only sync with Guesty if there is still a connection in place. Listings must be marked as "Connected" in Guesty and show a similar status on the relevant booking channel as well.
Changes that should be made in the booking channel
Reservations made in the following booking channels should be changed directly in the channel. The changes will then be updated in Guesty:
- Before check-in, reservations for linked and published listings must be altered on Booking.com.
- Please note that any changes performed on Booking.com that move a guest from their booked listing to another property/room will not be updated in Guesty. You must update this manually in Guesty as well.
- Rentals United:
- Extending or shortening a reservation made through a Rentals United booking channel must be done in Rentals United or in the connected booking channel. Your Guesty dashboard will be updated with the relevant changes.
- Any changes to a reservation must be made in the booking channel of origin and the updates will be synced with SiteMinder and Guesty. Any changes made directly in Guesty might not be reflected in SiteMinder. After making the changes in the booking channel, we recommend refreshing the page to double-check that the changes have been made.
Changes that should be made in Guesty
Reservations made in the following booking channels should be changed in Guesty. The changes will then be updated in the booking channel:
Reservation change price recalculation
When you make a change to a reservation, the price recalculates based on the most recent calendar prices of each night, not just newly added nights. This is the same if you are using a third-party pricing tool; the price for the entire reservation is recalculated.
If you do not want to recalculate the price, follow the steps in this article to manually adjust the accommodation price without changing the reservation.