You can add variables to Automated Messages, and personalize the message to match your guest and their reservation.
Before you begin
Each variable acts as a placeholder that is populated/replaced with the information from the reservation in question when the message is sent.
When the message is sent, the variables are replaced by the following details associated with the relevant reservation:
- The guest's full name
- The listing's complete address
- The hosts' first name
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For example: Let's say your name is "Tim Lake", your guest's name is "Jill Ross", and your property's full address is "123 Riverside Lane, Apartment 4". The bolded variables below will be populated in your Automated Message, and replaced once it's sent to your guest. |
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| Auto Message template | How the message is sent |
| Hi {{guest}}, We are pleased to welcome you today to our Luxury Apartment {{listing_address}}. Let us know if you have any questions. Regards, {{host_first}} |
Hi Jill Ross, We are pleased to welcome you today to our Luxury Apartment 123 Riverside Lane, Apartment 4. Let us know if you have any questions. Regards, Tim |
Keep in mind that a variable will not work if it is added within another variable. For example, you create a custom variable {{checkindetails}}. The content of this variable must be text only.
If you include a variable such as {{listing_address}} or {{guest_access_code}} within the content of {{checkindetails}}, these placeholders will not be replaced in the message sent to the guest.
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For example: You want to share the listing address and unique Guesty Locks Manager key code, along with additional check-in instructions. The bolded variables below will be populated in your Automated Message, and replaced once it's sent to your guest. |
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| Auto Message template | How the message is sent |
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Hi {{guest}}, {{checkindetails}} |
Hi Jill Ross, Check-in is at 3pm. There is free street parking available. When you arrive, enter the above key code then the check button. To lock the door press the X button. |
Read more below about which variables are available to you and how they are populated when the message is sent.
Tip:
Variables can also be added to messages sent from the Guesty Inbox or when creating templates for saved replies, or Auto Responses.
For Auto Reviews, you can only add the following variables: {{guest}}, {{guest_first}}, and {{listing_address_city}}.
Default variables
These variables are created by Guesty, based on the needs and demands of the industry.
|
Variable |
How the variable appears in the message |
Information that will populate the variable when the message is sent |
|---|---|---|
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Check in date |
{{checkin}} |
The check-in date for the reservation in question, based on the listing's time-zone |
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Check in form link |
{{checkin_form}} |
A link to the check-in form that was sent to the guest. |
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Check out date |
{{checkout}} |
The check-out date for the reservation in question, based on the listing's time-zone |
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Currency |
{{currency}} |
The currency in which the reservation should be paid, which is the listing's currency |
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Guest first name |
{{guest_first}} |
The guest's first name |
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Guest flight number |
{{flight_number}} |
The guest's flight number |
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Guest full name |
{{guest}} |
The guest's full name |
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Guest planned arrival time |
{{planned_arrival_time}} |
If the guest's estimated arrival time was added to the reservation, that will be used. Otherwise, the listing's default check-in time will be used |
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Guest planned departure time |
{{planned_departure_time}} |
If the guest's estimated departure time was added to a reservation, that will be used. Otherwise, the listing's default check-out time will be used |
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Guest transportation method |
{{transportation}} |
The guest's transportation from the airport to the property |
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Guest's email address |
{{guest_email}} |
The guest's email address |
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Guest's hometown |
{{guest_hometown}} |
The guest's hometown of the reservation in question |
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Guest's phone number |
{{guest_phone}} |
The guest's phone number |
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Guesty fee |
{{our_fee}} |
Guesty's fee for the reservation, in USD |
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Host channel fee |
{{host_service_fee}} |
The channel fees. Only for the listing |
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Host first name |
{{host_first}} |
Rentals United: The host's first name, as it appears on the connection All other booking channels: The first name of the last user who responded to the guest via the Inbox. If a message is being sent to a guest for the first time, the placeholder's value will be the first user in your Guesty account's user list. The list is sorted alphabetically |
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Host full name |
{{host}} |
Rentals United:The host's full name, as it appears on the connection. All other booking channels: The full name of the last user who responded to the guest via the Inbox. If a message is being sent to a guest for the first time, the placeholder's value will be the first user in your Guesty account's user list. The list is sorted alphabetically |
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Integration nickname |
{{integration_nickname}} |
The unique name for each of the user's connections, as it appears in Guesty |
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Guest access code |
{{guest_access_code}} |
The guest access code generated per reservation by Guesty Locks Manager, if you have set up this add-on feature |
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Key code |
{{key_code}} |
The listing's key code, as populated in Guesty by a third-party Marketplace partner, if you are using one |
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Listing check in time |
{{checkin_time}} |
This is the reservation's check-in time according to the listing's default setting (based on the listing's time-zone). |
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Listing check out time |
{{checkout_time}} |
This is the reservation's check-out time according to the listing's default setting (based on the listing's time-zone). |
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Listing nickname |
{{listing_nickname}} |
The nickname of your listing in Guesty, if relevant |
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Listing title |
{{listing}} |
The title of your listing as published on Airbnb |
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Listing's city |
{{listing_address_city}} |
The city where the listing is located |
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Listing's cleaning instructions |
{{listing_cleaning_instructions}} |
The cleaning instructions entered in the listing's "property" tab |
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Listing's full address |
{{listing_address}} |
The complete address of your listing. This includes the following optional fields: • County • Neighborhood • Unit • Apartment • Floor |
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Number of adult guests |
{{adults_count}} |
The number of adults in the reservation |
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Number of children guests |
{{children_count}} |
The number of children in the reservation |
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Number of guests |
{{guests_count}} |
The number of guests in the reservation |
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Number of infant guests |
{{infants_count}} |
The number of infants in the reservation |
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Number of nights |
{{nights_count}} |
The number of nights booked for the reservation |
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Reservation accommodation fare |
{{fare_accommodation}} |
The payout for the reservation, without fees or taxes |
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Reservation balance due |
{{balance_due}} |
The balance of the reservation if it is still due to be paid |
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Reservation channel |
{{channel}} |
The source of a reservation, such as the booking channel or the source that is entered when creating a manual reservation in Guesty |
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Reservation cleaning fee |
{{fare_cleaning}} |
The cleaning fee of the reservation |
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Reservation cleaning notes |
{{notes_cleaning}} |
The text in the "cleaning notes" field of the reservation |
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Reservation confirmation code |
{{confirmation_code}} |
The reservation's confirmation code |
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Reservation guest notes |
{{notes_guest}} |
The text in the "guest notes" field of the reservation. Tip:The "Guest Notes" field under a Reservation are meant for notes to share with the guest using the variable above. The "Notes" field under a Guest is meant for internal notes related to that guest across reservations, and does not have a variable. |
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Reservation host payout |
{{host_payout}} |
The host's final earnings from the reservation |
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Reservation other notes |
{{notes_other}} |
The text in the "other notes" field of the reservation |
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Reservation owner's revenue data will be available 15 minutes after reservation is created |
{{owners_revenue}} |
The owner's revenue from the reservation |
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Reservation payments |
{{payments}} |
The total amount paid by the guest and when |
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Reservation taxes |
{{reservation_taxes}} |
A reservation's tax amount |
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Reservation total paid |
{{total_paid}} |
A reservation's total amount paid |
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Reservation total payout |
{{total_payout}} |
The sum of payments made by the guest for the reservation at the moment the variable is populated |
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Reservation's property manager commission data will be available 15 minutes after reservation is created |
{{commission}} |
The "your commission" figure from the reservation |
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Team member first name |
{{user_first}} |
The user's first name, as it appears in Guesty |
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Team member full name |
{{user}} |
The user's full name, as it appears in Guesty |
Custom variables
Important:
Custom variables are only supported for Pro users.These variables are created by you, using custom fields. We recommend creating a custom variable for any type of information you find yourself sending repeatedly to guests that cannot be found in the list of default variables.
"Guest should know" variables
Tip:
This capability is currently available for some users.
Easily access some of the most popular custom field variables directly via the "Guest should know" field (under your listing's "Location & details" page).
- {{listing_wifi_name}}
- {{listing_wifi_password}}
- {{listing_checkout_instructions}}
- {{listing_building_name}}
- {{listing_door_code}}
- {{listing_lock_code}}
- {{listing_trash_collected_on}}
- {{listing_parking_instructions}}
- {{listing_house_manual}}
- {{listing_luggage_storage}}
- {{listing_host_name}}
- {{property_size_square_feet}}
Next reservation variables
These are more variables created by Guesty to help you provide your staff with important information regarding upcoming reservations.
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For example: Hi {{user}}, |
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Variable |
How the variable appears in the message |
Information that will populate the variable when the message is sent |
|---|---|---|
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Check in date |
{{next::checkin}} |
The check-in date for the next reservation, based on the listing's time zone |
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Check out date |
{{next::checkout}} |
The check-out date for the next reservation, based on the listing's time zone |
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Guest first name |
{{next::guest_first}} |
The first name of the next guest |
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Guest full name |
{{next::guest}} |
The full name of the next guest |
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Guest planned arrival time |
{{next::planned_arrival_time}} |
If the estimated arrival time of the next guest was added to the reservation, that will be used. Otherwise, the listing's default check-in time will be used |
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Guest planned departure time |
{{next::planned_departure_time}} |
If the estimated departure time of the next guest was added to the reservation, that will be used. Otherwise, the listing's default check-in time will be used |
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Guest's email address |
{{next::guest_email}} |
The email address of the next guest |
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Guest's phone number |
{{next::guest_phone}} |
The phone number of the next guest |
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Guesty fee |
{{next::our_fee}} |
Guesty's fee for the next reservation, in % |
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Host channel fee |
{{next::host_service_fee}} |
The channel fees of the next reservation. Only for the listing |
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Listing check in time |
{{next::checkin_time}} |
The check-in time for the next reservation, based on the listing's timezone |
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Listing check out time |
{{next::checkout_time}} |
The check-out time for the next reservation, based on the listing's timezone |
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Number of guests |
{{next::guests_count}} |
The number of guests in the next reservation |
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Number of nights |
{next::nights_count}} |
The number of nights booked for the next reservation |
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Reservation accommodation fare |
{{next::fare_accommodation}} |
The payout for the next reservation, without fees or taxes |
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Reservation cleaning fee |
{{next::fare_cleaning}} |
The cleaning fee of the next reservation |
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Reservation cleaning notes |
{{next::notes_cleaning}} |
The text in the "cleaning notes" field of the next reservation |
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Reservation confirmation code |
{{next::confirmation_code}} |
The confirmation code of the next reservation |
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Reservation guests notes |
{{next::notes_guest}} |
The text in the "other notes" field of the next reservation |
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Reservation host payout |
{{next::host_payout}} |
The host's final earnings for the next reservation |
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Reservation other notes |
{{next::notes_other}} |
The text which is added to the other notes field inside of each reservation |
