Saved replies are pre-written responses that can be used to reply quickly to guests via the Guesty Inbox. Using saved replies ensures all guest communications maintain your manner and tone, whether sent by you or a member of your team, or when using our Guest Communication Services. You can edit or delete saved replies at any time.
Note:
HQ users: A saved reply cannot be created that is applicable to all sub-accounts. The saved replies in your HQ account were created in the individual sub-accounts.
Creating a saved reply
Pro users can create a saved reply from scratch, while Lite users can select a template. In both cases saved replies can be customized for guests by adding variables. Adding variables to saved messages follows the same process as adding variables to automated messages.
Follow the instructions below to create a saved reply.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Operations mode.
- Click Properties.
- Select the relevant listing.
If the listing is a multi-unit, access the listing's main settings or click a sub-unit. - In the left sidebar, click Saved replies.
- Click Add a new reply.
- Fill in the relevant information. Use variables to personalize your message.
- From the dropdown menu, select whether the saved reply applies to a specific listing, listings that match filtered criteria, or all listings. Additionally, check the appropriate boxes to specify if the saved reply should be used for confirmed reservations, inquiries, or booking requests.
- Click Save.
When creating a saved reply on a multi-unit listing via its main settings, you will be prompted to choose whether it should apply to all the sub-units. Click Yes or No.
Creating folders for saved replies
Follow the instructions below to create a folder to organize your saved replies.
Step by step:
- In the "Saved reply" page, click Add a folder.
- Enter a name for the folder.
Make the folder's name as specific as possible to enable our Guest Communication Services team to respond quickly to guests. - Click Add.
You'll be prompted to create a saved reply within that folder.
If you'd like to add a new saved reply to a folder, select the folder and click Add new.
Click Save when your saved reply is ready.
Tip:
Saved replies are divided into templates according to frequently asked questions and assigned to all properties. Learn which variables you can add to customize your saved replies. Adding variables to saved messages follows the same process as adding variables to automated messages.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click Messaging.
- Click Saved replies.
- Click Add saved reply.
- Select the relevant template, and click Add.
- Fill in the relevant information.
- Click Save.
Sending a saved reply
After creating a saved reply, follow the instructions below to send a saved reply from your Inbox.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click
. - Under "All conversations" on the left side, click the relevant message thread.
- Below the message input field, select the sending method from the dropdown menu.
- Click
next to the blue "Send" button. - In the pop-up, select the relevant saved reply.
- Click Send.
Editing or deleting a saved reply
You can edit or permanently delete a saved reply. Deleting a saved reply will remove it from all the listings it's connected to.
Follow the instructions below to edit or delete an existing saved reply on your list.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Operations mode.
- Click Properties.
- Click the relevant listing. If the listing is a multi-unit, access the listing's main settings or click a sub-unit.
- In the left sidebar, click Saved replies.
Here you can view all of your existing saved replies. -
Click the relevant saved reply.
-
To edit the saved reply, make the necessary changes in the pop-up window and click Save.
To delete the saved reply, click Delete.
If you want to keep a saved reply but remove it from certain listings, click the input field under Exclude these listings and check the box/boxes for the listings you want to exclude.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click Messaging.
- Click Saved replies.
Here you can view all of your existing saved replies.
- To edit the saved reply, click the pencil icon to make the relevant changes, and click Save.
To delete the saved reply, click the trash icon, and click Yes, delete reply to confirm.