You can add variables to automated messages to personalize messages according to guest needs and streamline their reservation experience.
Check which variables can be added to an automated message and how they are populated when the message is sent.
Variables can also be added to messages sent from the Guesty Inbox or when creating templates for saved replies, or auto responses. For auto reviews, you can only add the following variables: {{guest}}, {{guest_first}}, and {{listing_address_city}}.
Important:
- A variable will not work if it is added within another variable. For example, you can't combine {{checkin listing_address}} as these are separate variables.
- If you use a variable in an automated message but the corresponding custom field was deleted, the automated message will not be sent.
- You can use custom fields with a "Yes/No" field type as a sending condition.
Add a variable to an automated message
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Operations mode.
- Click Automations.
- To the right of the relevant message automation, click the three vertical dots, and select Edit.
- Click the relevant automated message.
- Make sure that all the relevant information in the fields is correct ("Name", "When the email should be sent?", etc.).
- In the top-right of the message content, click Add variable.
- Use the filter to narrow down the search:
- Choose the correct variable and it will be added to the message content.
- Review the message and make sure the content is correct.
- Click Save.
- In the Workflow setup page, click Save once again then click Apply Changes in the popup message.
Step by step:
- Sign in to your Guesty account.
- In the top menu, click Messaging.
- Click Automated messages.
- Click
to the right of the relevant message automation and click Edit. - Click the relevant automated message.
- Make sure that all the relevant information in the fields is correct ("Name", "When the email should be sent?", etc.).
- In the top-right of the message content, click Add variable.
- Use the filter to narrow down the search:
- Choose the correct variable and it will be added to the message content.
- Review the message and make sure the content is correct.
- Click Save.
- In the message automation setup page, click Save once again then click Apply Changes in the popup message.
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