Saved Replies allow you to quickly respond to guests' frequently asked questions in your manner and tone.
You can send Saved Replies via the Guesty Inbox to quickly respond to guests' frequently asked questions in your manner and tone, provide Saved Replies when using our Guest Communication Services, and delete saved replies at any time.
You can even add personalized information automatically to your Saved Replies.
Creating a Saved Reply
Follow the instructions below to create a Saved Reply.
Since we are still deploying our new dashboard, follow the instructions for "Legacy navigation" if your search bar is in a blue line above the top navigation bar.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Operations mode.
- Click Properties.
- Select the relevant listing.
- If the listing is a multi-unit, access the listing's main settings or click a sub-unit. Learn how to do this here.
- In the listing's sidebar, click Saved Replies.
- Click Add a new reply.
- Fill in the requested information.
- Click Save.
- When creating a saved reply on a multi-unit listing via its main settings, you will be prompted to choose whether or not it should apply to all the listing's sub-units. Click Yes or No.
Step by step:
- Sign in to your Guesty account.
- In the top menu, click Listings.
- Click the relevant listing.
- If the listing is a multi-unit, access the listing's main settings or click a sub-unit. Learn how to do this here.
- In the listing's menu, click Saved Replies.
- Click Add a new reply.
- Fill in the requested information.
- Click Save.
- When creating a saved reply on a multi-unit listing via its main settings, you will be prompted to choose whether or not it should apply to all the listing's sub-units. Click Yes or No.
Creating folders for Saved Replies
You can create folders to organize your Saved Replies.
To create and add a folder:
- From the "Saved Reply" page, click Add a folder.
- Type in the name of your folder.
Make the folder's name as specific as possible. This enables our Guest Communication Services team to respond quickly to guests. - Click Add.
- You'll be prompted to create a Saved Reply under that folder name.
