Saved Replies allow you to quickly respond to guests' frequently asked questions in your manner and tone. You can even add personalized information automatically to your Saved Replies! Once created, send Saved Replies via the Guesty Inbox. You can provide Saved Replies when using our Guest Communication Services service, and delete Saved Replies at any time. Follow the instructions below to create a Saved Reply.
Step by Step:
- Sign in to your Guesty account.
- In the top menu, click Listings.
- Click the relevant listing.
- If the listing is a multi-unit, access the listing's main settings or click a sub-unit. Learn how to do this here.
- In the listing's menu, click Saved Replies.
- Click Add a new reply.
- Fill in the requested information.
- Click Save.
- When creating a saved reply on a multi-unit listing via its main settings, you will be prompted to choose whether or not it should apply to all the listing's sub-units. Click Yes or No.
Note:
You can create folders to organize your Saved Replies. From the same page, click Add a folder to name the folder, and click Add. You will be prompted to create a Saved Reply under that folder name. Make the folder's name as specific as possible. This enables our Guest Communication Services team to respond quickly to guests.
