Saved Replies allow you to quickly respond to guests' frequently asked questions in your manner and tone.

You can send Saved Replies via the Guesty Inbox to quickly respond to guests' frequently asked questions in your manner and tone, provide Saved Replies when using our Guest Communication Services, and edit or delete saved replies at any time.


Creating a Saved Reply

Follow the instructions below to create a Saved Reply.

Pro users Lite users

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Operations mode.
  3. Click Properties.
  4. Select the relevant listing.
  5. If the listing is a multi-unit, access the listing's main settings or click a sub-unit.
  6. In the listing's sidebar, click Saved Replies.
  7. Click Add a new reply.
  8. Fill in the requested information.
  9. Click Save.
  10. When creating a saved reply on a multi-unit listing via its main settings, you will be prompted to choose whether or not it should apply to all the listing's sub-units. Click Yes or No.

 

Creating folders for Saved Replies

You can create folders to organize your Saved Replies.

To create and add a folder:
  1. From the "Saved Reply" page, click Add a folder.
  2. Type in the name of your folder.
    Make the folder's name as specific as possible. This enables our Guest Communication Services team to respond quickly to guests.
  3. Click Add.
  4. You'll be prompted to create a Saved Reply under that folder name.

Tip:

You can add personalized information automatically to your Saved Replies.
Was this article helpful?
0 out of 0 found this helpful