Ensure each and every Airbnb guest inquiry is met with a quick reply by using Guesty's Auto Response feature. You can create and edit Auto Response templates at any time. You control both the content of the message and the length of the waiting period before its delivery. Follow the instructions below.
Note:
If the listing is a multi-unit, templates are created via the multi-unit's main settings, rather than via a sub-unit's settings. The template will automatically apply to all sub-units. Learn more.
Step by step:
Tip:
Beta navigation users, please note that the steps below refer to the navigation as seen in the Legacy mode. Read more here about locating menu items in the new navigation.
- Sign in to your Guesty account.
- In the top menu, click Listings.
- Click the relevant listing.
- In the listing's menu, click Automation.
- From the drop-down, select Auto Response.
- Turn on the toggle next to the item you wish to edit.
- Under Customize message, edit the text.
- Under Delay answer, edit the number of minutes after which the message should be sent.
- Click Save.
- When you're ready, make sure to activate this feature after your Auto Response templates have been created.
Note:
The Delay answer can be 0-480 minutes (8 hours). You can turn off any of the individual toggles to deactivate certain Auto Responses or deactivate the feature here.
Tip:
Leave the text box empty to use Guesty's default text. You can add variables to customize the messages.
