Message automations

Getting started with message automations

• Managing message automations
• Searching for message automations and viewing changes
• Understanding reservation conditions for message automations
• Setting up message automations for multi-units

Managing automated messages

• Customizing automated messages with variables
• Applying message conditions to automated messages
• Using custom fields as message conditions for reservations
• Adding HTML to an automated message
• Confirming automated messages were sent to a guest
• See all 8 articles

Best practices for message automations

• Best practices: Message automations
• Best practices: Message automations for a guest's reservation cycle
• Best practices: Payment-related automated messages
• Best practices: Message automations for check-in forms and rental agreements

Troubleshooting message automations

• Troubleshooting: An automated message wasn't sent
• Troubleshooting: An automated message was sent unexpectedly
• Troubleshooting: Existing message automations not triggered for a new listing
• Troubleshooting: An automated message was sent without a keycode

Message automation FAQs

• How can I get notified when my listings are booked?
• Why is the smart lock door code is missing from a last-minute reservation automated message?
• Why was an automated message sent to an unpaid reservation?
• Does an automated message get re-sent when a reservation is changed?