Message automations

Getting started with message automations

• Managing automated messages for guests, owners and team members
• Creating a message automation for owner reservations
• Searching for message automations and viewing changes
• Setting up message automations for multi-units

Managing automated messages

• Understanding reservation conditions for message automations
• Automating messages for Guesty Booking Engine extra services
• Customizing automated messages with variables
• Applying message conditions to automated messages
• Using custom fields as message conditions for reservations
• See all 10 articles

Best practices for message automations

• Best practices: Message automations
• Best practices: Message automations for a guest's reservation cycle
• Best practices: Payment-related automated messages

Troubleshooting message automations

• Troubleshooting: An automated message wasn't sent
• Troubleshooting: An automated message was sent unexpectedly
• Troubleshooting: Automated message missing smart lock door code for last-minute reservation
• Troubleshooting: Automated message sent to an unpaid reservation
• Troubleshooting: Existing message automations not triggered for a new listing
• See all 6 articles

Message automation FAQs

• How can I get notified when my listings are booked?
• Does an automated message get re-sent when a reservation is changed?

Known Issues

• Verifying automated communications and notifications