Custom fields that have a yes/no answer can be added as a message condition to reservations with message automations.
| For example: Let's say you want to send a message to remind only guests with pets to bring enough pet food. You can set up a custom field called "has pets" with a yes/no answer, and add this as a message condition to your message. |
After adding the custom field message condition, it must be activated for the relevant reservation to make sure the message is added to it. If it is not activated before the message is scheduled to be sent, the message will not be added to it.
Follow the instructions below to add custom field message conditions and activate the reservations custom field.
Important:
Learn about creating reservation conditions for message automations before adding them to Vrbo reservations.
Add the custom field reservation condition
Step by Step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Operations mode.
- Click Automations and select Messages from the dropdown menu.
- Click the three vertical dots to the right of the relevant message automation and select Edit from the dropdown menu.
- If the relevant automated message already exists on the reservation timeline, select it. Otherwise, click any + icon to begin creating a new message.
- Under "Add conditions", click +Add condition.
- Click Search to begin typing the custom field's name or select it from the drop-down.
- Toggle the sending condition on or off, as needed.
- At the bottom of the pop-up, click Done.
Activate the reservation's custom field
Step by Step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Operations mode.
- Click Reservations.
- Click the relevant listing.
- In the "Extra information" section, click the pencil icon.
- Check the box next to the relevant custom field.
- At the top of the section, click Save.