When a system issue interrupts automated messages or notifications, you'll need to manually verify that your guests and staff have received key information so your operations continue to run smoothly.
Follow this guide to check your communications and take any necessary actions.
Verify your automated messages for upcoming reservations
Confirm that automated messages were sent successfully.
Step by step:
- Sign in to your Guesty account.
- In the side navigation menu, click
Reservations. - In the "Reservations" sub-menu, select Upcoming bookings.
- Select the relevant reservation, then click Open in inbox on the reservation page.
- In the Inbox widget submenu, click
and review the automated message details for the reservation. - If a message is missing, send it manually via the Inbox.
Next, repeat the steps above for two additional groups of reservations:
- Upcoming check-outs: Create a custom reservations report by applying the Check-out filter set to Is in the future.
- Reservations created today: Create a custom reservations report by applying the Creation date filter set to Is today.
Check your notifications and tasks
Review the following areas in your Guesty account to catch any missed notifications or task updates:
- Overdue payments: From the reservation report page, select each reservation. On each reservation's page, ensure there are no overdue payments.
-
Reservation inquiries: Click
Inbox to open the Guesty Inbox and check for new inquiries. - Reservation alterations: Create a custom reservations report filtered by Check-in: Is in the next 2 days and Check-out: Is in the next 2 days to identify any recent changes.
- Task updates: Contact relevant users — such as cleaners and maintenance staff — directly about new tasks or changes to existing ones.
- Task status: Open the tasks report and filter by today's tasks to view the latest status updates, comments, and attachments.