Automating messages for Guesty Booking Engine extra services

After setting up an additional fee as an upsell for the Guesty Booking Engine, you can automate communication based on whether a guest purchases the service. This ensures both guests and staff receive timely information regarding extra services.

Automated message conditions for upsells allow you to:

• Send specific instructions to a guest after they purchase an item, such as how to set up a requested baby bed.

• Notify a cleaner or team member when a guest purchases an additional cleaning service.

• Send a follow-up message to guests who didn't purchase a specific package, like breakfast, to offer it again before check-in.

Access your message automation

Manage your communication workflow by editing existing automations or creating new templates.

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Operations mode.
3. Click Automations and then select Messages.
   • To edit an existing automation: To the right of the relevant automation, click  and select Edit from the dropdown menu. 
   • To create a new automation: In the top-right corner, click Add message automation . 

Add message with upsell condition

Add conditions to trigger a message only when an upsell is or isn't part of a reservation. For purchased upsells, send specific information about that service. For upsells that are not purchased, offer it again to guests to enhance their stay.

Learn more about understanding reservation conditions.

1. Within the message automation, under "Messaging schedule" and click Add message.
2. Click Add condition and select Upsell from the dropdown.
3. Select is purchased or isn't purchased from the dropdown.
4. Fill in the rest of the fields, including the freeform message text.
5. Click Save.