Changing the number of guests in a reservation

You can change the number of guests in a reservation through the Reservation page.

For all channels, except Airbnb: When you change the number of guests in a confirmed or reserved reservation, the reservation's accommodation fare will be recalculated for the added guests only. Any related additional fees and taxes will be recalculated as well, based on the current number of guests in the reservation. However, the price per night for the original guest will remain the same as when the reservation was confirmed or reserved.

For example, a listing's price per night was 30$ when the reservation was confirmed. Since then, the price per night for the listing has been adjusted to 32$ (either manually or by a revenue management or financial tool ). Now, you added one more guest for the confirmed reservation. The price per night for the original guest will remain 30$, while the price per night for the added guest will be 32$.

Follow the instructions below to change the number of guests in a reservation.

Changing the number of guests in a reservation via Guesty

You can change the number of guests in a reservation via Guesty for the sources listed below. For all other channels, change the number of guests directly via the channel.

  • Airbnb
  •  Vrbo
    • The number of children cannot be edited for Vrbo reservations.
    • Guesty Lite users: If you connected to Vrbo after 19 Feb 2024, change the number of guests directly via Vrbo. If you connected prior to this date, follow the instructions below.
  • Misterb&b (Pro users only)
  • Vrbo via Rentals United (Pro users)
  • Guesty direct integrations & manual reservations, including:
    • Guesty Booking Engine (Booking Website for Lite users)
    • Guesty Booking Engine API (Pro users)
    • Guesty Websites (Pro users)
  • Google Vacation Rentals (Pro users), as reservations are received via the Guesty Booking Engine.
  • Booking.com (only for reservations after check-in, and once every 24 hours)

Pro users Lite users

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Operations mode.
  3. Click Reservations.
  4. Click the relevant reservation.
  5. To the right of "Summary", click the pencil icon.
  6. Under "Guests", use the arrows or click the current number of guests to enter a new one.
  7. At the top of the page, click Change.
  8. In the "Payout" pop-up, fill in the relevant information. If you don't want the accommodation fare to be recalculated based on the new number of guests, use the arrows to the right of "Accommodation fare" to adjust the total accommodation fare (and not just the price difference). Otherwise, the reservation's prices will be recalculated, and the accommodation fare will be updated accordingly.
  9. Click Alter reservation.

A record of all changes to the accommodation fare will appear in the guest folio's nightly breakdown. If the dates are changed after check-in, the VAT price difference, for example, will appear on a separate line item in the folio, under the original VAT.

Tip:

You can also change the number of guests in a reservation via the Inbox. Find the relevant thread, then click Reservations mobile tap on the side widget.

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