You can change the number of guests in a reservation through the Reservation page.
For a reservation in a Confirmed status, changing the number of guests will not affect the original reservation price ( i.e., the price per night will remain the same). An extra person fee may apply (if it is set). Also, other fees or taxes charged per guest will be recalculated according to the updated number of guests.
For example:
A listing’s occupancy is four, and an extra person fee of $25 is set to apply for additional guests beyond two. A reservation was confirmed for two guests for two nights at a rate of $30 per night. If you add a third guest to the reservation, the price per night remains $30. An extra fee of $25 will be applied. Other fees and taxes calculated per guest will be charged according to the updated number of guests. Fees and taxes set to apply per stay or per night will not be affected.
A reservation in Inquiry or Reserved status does not benefit from locked prices. Changes to the reservation will cause a recalculation of the nightly price (they will be updated to the current nightly rates) as well as of any fees and taxes.
Follow the instructions below to change the number of guests in a reservation.
Where to change the number of guests in a reservation
You can change the dates of a reservation via Guesty or the channel according to the information below.
Airbnb
Pro users: You can send an alteration request for the guest's approval, requesting to change the number of guests in the reservation. You can also change the reservation's total price. Learn more.
Lite users: To make alterations to an Airbnb reservation, ask your guest to send an alteration request via Airbnb. Once you receive it, approve or decline the alteration request on Airbnb. You can make the changes in Guesty, however, they will not be synced to Airbnb.
Booking.com
For reservations after check-in, you can change the number of guests via Guesty only once every 24 hours.
If you wish to change the reservation price as well, check if you manage your Booking.com payments with a Booking.com payment solution. If you do, change the price via the Booking.com Extranet. If you manage payments on your own, you can change the reservation price via Guesty.
For reservations before check-in, or if less than 24 hours have passed since your latest change, alter the number of guests via Booking.com.
Vrbo
Pro users: Change via Guesty. The number of children cannot be edited for Vrbo reservations.
Lite users: If you connected to Vrbo after 19 Feb 2024, change the number of guests directly via Vrbo. If you connected prior to this date, follow the instructions below.
Misterb&b (Pro users only):
Change via Guesty.
Vrbo via Rentals United (Pro users)
Change via Guesty.
Guesty direct integrations & manual reservations
Change via Guesty.
Google Vacation Rentals (Pro users)
Change via Guesty.
All other channels
Change via the channel.
Change the number of guests in a reservation in Guesty
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Operations mode.
- Click Reservations.
- Click the relevant reservation.
- Click next to "Summary". Then, click Edit reservation.
- Under "Guests", use the arrows or click the current number of guests to enter a new one.
- At the top of the page, click Change.
- If a "Payout" pop-up appears, fill in the relevant information. If you don't want the accommodation fare to be recalculated based on the new number of guests, use the arrows to the right of "Accommodation fare" to adjust the total accommodation fare (and not just the price difference). Otherwise, the reservation's prices will be recalculated, and the accommodation fare will be updated accordingly.
- Click Alter reservation.
A record of all changes to the accommodation fare will appear in the guest folio's nightly breakdown. If the number of guests is changed after check-in, the VAT price difference, for example, will appear on a separate line item in the folio, under the original VAT.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click More, then select Reservations.
- Click the relevant reservation.
- Click next to "Summary". Then, click Edit reservation.
- Under "Guests", use the arrows or click the current number of guests to enter a new one.
- At the top of the page, click Change.
- If a "Payout" pop-up appears, fill in the relevant information. If you don't want the accommodation fare to be recalculated based on the new number of guests, use the arrows to the right of "Accommodation fare" to adjust the total accommodation fare (and not just the price difference). Otherwise, the reservation's prices will be recalculated, and the accommodation fare will be updated accordingly.
- Click Alter reservation.
A record of all changes to the accommodation fare will appear in the guest folio's nightly breakdown. If the dates are changed after check-in, the VAT price difference, for example, will appear on a separate line item in the folio, under the original VAT.
Tip:
You can also change the number of guests in a reservation via the Inbox. Find the relevant thread, then click on the side widget.