Using ReplyAI in your Guesty Inbox

Guesty’s ReplyAI is an innovative tool integrated into your Guesty Inbox, offering AI-generated responses for over 98% of your incoming messages. These responses are customized to match your tone of voice, ensuring a consistent and personalized communication experience for your guests.

Guesty’s ReplyAI crafts responses that match your tone of voice, maintaining the authenticity of your communication. Incoming messages are also translated automatically, allowing you to understand and respond to guests in their language. ReplyAI will suggest responses in guests’ preferred language, ensuring clear and effective communication regardless of language barriers. 

Guesty’s ReplyAI analyzes the sentiment of incoming messages, helping you gauge the mood and tone of your guests' inquiries so you can reply accordingly.

To start using ReplyAI, follow these simple steps.


Only team members with Account Admin and Account Manager permissions can perform this task (Pro users only).

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the Inbox icon.
  3. Select the relevant conversation thread from the left-side menu.
  4. In the reply box, click the ReplyAI button to opt in. The activation button appears only on conversations where the last message is from the guest, as this is a replying solution.

It may take up to 24 hours for the feature to begin working. Once ready, ReplyAI will automatically begin suggesting responses for your incoming messages.


Guesty is fully GDPR compliant, and we take data privacy seriously. Our operations align with both the US and EMEA regulations, and we have implemented measures to safeguard your data. When using ReplyAI, data sharing with a third party is done in accordance with our Privacy Policy and Data Processing Agreement (DPA). This ensures that your data is handled securely and with the utmost respect for privacy.

If you decide that you no longer wish to use ReplyAI, you can opt out at any time. Simply click on the "ReplyAI" button again within the Unified Inbox to disable the feature.

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