The following types of reservations can be canceled directly in Guesty:
-
Vrbo reservations, including those made via Rentals United.
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When a guest would like to to cancel their Vrbo reservation, they would need to contact you via the Vrbo inbox for you to then cancel the reservation in Guesty.
- Before canceling a Vrbo reservation, including those made via Rentals United, make sure the listing assigned to the reservation is connected to your Vrbo account. Otherwise, the reservation will remain confirmed in Vrbo.
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- Guesty Booking Website reservations.
- Reservations created manually in Guesty.
All other types of reservations should be canceled directly in the booking channels.
- See information for canceling Booking.com reservations.
- Contact us to cancel an Expedia reservation, or a manual or Booking Website reservation made on multi-unit listings.
Follow the instructions below to cancel a reservation in Guesty.
Important:
Once you cancel a reservation, it cannot be restored. You will need to create a new reservation again.
Step by Step:
- Sign in to your Guesty account.
- In the top menu, click Reservations.
- Click the relevant reservation.
- Next to Summary, click the pencil icon.
- From the drop-down under "Status", select Canceled.
- For Vrbo reservations, a pop-up will appear: Select whether the guest or the host is canceling the reservation and click Yes, cancel. This pop-up will not appear if the reservation originated from a Vrbo account that used to be connected to another property management software.
- Next to "Summary", click Change.
The reservation status will change to "Canceled", and the dates will be available on all booking channels. Any scheduled Automated Messages will also be canceled.
Important
Additional fees that are manually added remain as non-canceled invoice items after a reservation is canceled.
Tip:
Learn how to cancel an owner's personal stay here.
