Important:
Once you cancel a reservation, it can't be restored. You'll need to create a new reservation again.
Before you begin
Depending on where the reservation was made, you can cancel it either via Guesty or the booking channel.
Canceling via Guesty
The following types of reservations can be canceled directly in Guesty:
-
Vrbo reservations, including those made via Rentals United
- See more details specific to Vrbo before proceeding with a cancellation
- Guesty Booking Website reservations
- Reservations created manually in Guesty
Canceling via the booking channel
All other types of reservations not mentioned above should be canceled directly on the relevant booking channels.
Learn more about canceling Booking.com reservations.
Contact us to cancel an Expedia reservation, or a manual/Booking Website reservation made on multi-unit listings.
Canceling a reservation via Guesty
Follow the instructions below to cancel a reservation in Guesty.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector, and select Operations.
- Click Reservations.
- Click the relevant reservation.
- Next to Summary, click the pencil icon.
- From the drop-down under "Status", select Canceled.
- For Vrbo reservations, a pop-up will appear:
Select whether the guest or the host is canceling the reservation and click Yes, cancel. This pop-up won't appear if the reservation originated from a Vrbo account that used to be connected to another property management software.
- For Vrbo reservations, a pop-up will appear:
- Next to "Summary", click Change.
The reservation status will change to "Canceled", and the dates will be available on all booking channels. Any scheduled Automated Messages will also be canceled.
Step by step:
- Sign in to your Guesty account.
- In the top menu, click Reservations.
- Click the relevant reservation.
- Next to Summary, click the pencil icon.
- From the drop-down under "Status", select Canceled.
- For Vrbo reservations, a pop-up will appear:
Select whether the guest or the host is canceling the reservation and click Yes, cancel. This pop-up won't appear if the reservation originated from a Vrbo account that used to be connected to another property management software.
- For Vrbo reservations, a pop-up will appear:
- Next to "Summary", click Change.
The reservation status will change to "Canceled", and the dates will be available on all booking channels. Any scheduled Automated Messages will also be canceled.
Important
Additional fees that are manually added remain as non-canceled invoice items after a reservation is canceled.
Tip:
Learn how to cancel an owner's personal stay via the Owners Portal.
