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  3. Airbnb
  4. Connecting Airbnb listings

Resolving failed or pending Airbnb listings

When attempting to import, publish, link or reconnect a listing between Guesty and Airbnb, its status will be "Pending" for up to 24 hours until it's "Connected", with an additional 72 hours required for the listing's data, reservations, and guest messages to sync to Guesty.

If the connection is "Failed", navigate to Guesty's self-service dashboard for Airbnb to identify and resolve syncing issues independently.

Alternatively, use the troubleshooting guide below to identify and resolve the issue.

Basic checklist

Ensure your listing is configured according to the following checklist:

  • Check that your Airbnb account is in “Connected” status in the Airbnb integration page in Guesty. If the status is “Not connected”, reconnect the account.
  • Ensure your listing’s settings match all requirements mentioned for the connection process you used for importing, linking, publishing, or reconnecting the listing.
  • Register or verify your property on Airbnb. This process may include submitting identification documents, providing valid permits, and proof of address. If your status is still pending after you’ve verified your listing on Airbnb, contact us.

Failed listings

If the connection process fails, the listing status will display “Failed” on the Airbnb integration page in Guesty.

Follow the instructions below to resolve a failed status if an error message is displayed.

Solve issues using the self-service dashboard

  1. Locate the following actions along with the Listing ID in Guesty: publish_listing, import_listing, or reconnect_listing.
  2. Click the dropdown arrow next to the relevant entity ID to learn more about the error and how to solve it.
  3. Navigate to the Airbnb integration page in Guesty to reconnect the listing.

Solve issues using the integration page errors

If you are unable to find the solution via the self-service dashboard, follow the steps below to solve the issue.

Step by step:

  1. Sign in to your Guesty account.
  2. In the side navigation menu, click icon Marketing and sales to open the dropdown menu.
  3. Under Channel management, select Distribution.
  4. Click the Airbnb card.
  5. Click Connected listings.
  6. Locate the failed listing and hover over the error on the far right to view additional details.
  7. Follow the instructions if any are displayed (for example, click Fix now, or contact Airbnb when directed). Once done, click the Failed status on the integration page, and select Retry.

Pending listings

Before attempting to resolve a pending listing, check your notifications in Airbnb for violations or validation requests.

If the listing on Airbnb displays "Pending" while Guesty shows a full connection, unlist or relist the property in Guesty to sync the status.

Common errors and troubleshooting

Find and resolve common errors for failed and pending Airbnb listings below.

Address and location issues

Error message displayed

Explanation/resolution
You cannot publish your listing until you have confirmed your address. Verification is triggered during onboarding, address changes, or regulatory checks. Sign in to Airbnb to confirm your address. Then return to Guesty and click Retry.
Apt cannot be null The apartment number is missing from the listing address. Add the apartment number in the address field in Guesty (if publishing) or Airbnb (if importing).
Lat and lng specify values too far away from your address Geo-coordinates are inconsistent with the listed address. Correct coordinates in Guesty to match the physical address.
You can't change your listing's address once you've started receiving reservation requests... Airbnb doesn't allow address changes after receiving reservations. Contact Airbnb Support to update your listing address.
Once a listing is verified, major address changes aren't allowed. Unsupported listing address changes were detected after verification. If you made changes during the connection process, contact Airbnb support. If no changes were made, contact us.
Sorry, please contact support if you need to change the market of your listing. Error code: NON_RETRIABLE_ERROR

The listing's address or coordinates in Guesty don't match the address Airbnb has for the listing.

To resolve the issue:

  1. In Guesty, review the affected listing's address, including the street address, postal code, city or region, and coordinates.
  2. Compare these details with the address currently listed in Airbnb.
  3. If the address in Airbnb is correct, update the listing address in Guesty to match Airbnb, including the coordinates.
  4. Once the details match:
    1. In the side navigation menu, click icon Marketing and sales to open the dropdown menu.
    2. Under Channel management, select Distribution.
    3. Click the Airbnb card.
    4. Click Connected listings.
  5. Locate the failed listing, and click Retry to reconnect it.

If the address in Airbnb is incorrect, the host must contact Airbnb Support to correct it before retrying the connection.
You cannot list your place without your landlord's approval.

This error indicates that landlord or building management approval may be required before the listing can be published.

To resolve the issue:

  1. Sign in to Airbnb and open the affected listing.
  2. Review the building requirements and complete any required landlord or building management approval steps.
  3. Return to Guesty, navigate to the Airbnb integration page, locate the failed listing, and click Retry.

If the error persists, contact Airbnb Support to verify the listing's eligibility.

Content and formatting errors

Error message displayed

Explanation/resolution
You cannot publish your listing until your account info is added. This occurs for new users who haven't finished setting up their profile or providing required identification. Sign in to Airbnb to complete setup. Once done, return to Guesty, locate the listing on the Airbnb integration page, and select Retry.
We can't save your info yet. Links and contact info can't be shared

Text fields contain forbidden content like emails, links, or emojis. Titles, descriptions, and house rules must adhere to Airbnb's content policy. While Airbnb offers a brief grace window (usually one day) after checkout where contact information is still permitted, any message containing restricted content will be blocked once that window closes.

Update the content in Guesty (for publishing) or Airbnb (for importing).
All caps isn't allowed in listing titles The title is in all uppercase letters. Update the listing title to use standard casing.
property_type_category must be one of [...] The Airbnb property type is not supported by Guesty. Change the property type in Airbnb to one of Guesty's supported types.
added_details exceeds 300 characters. The "Add helpful details for your guests" description exceeds the 300 character limit. Update the description and select Retry in Guesty.
ADDITIONAL_REQUESTS checkout types must contain a non-empty description field

This error occurs if "Additional requests" is enabled in the listing's departure instructions, but the corresponding text field is left empty.

To resolve the issue:

  1. Sign in to your Guesty account.
  2. In the side navigation menu, click icon Properties.
  3. Click the relevant property.
  4. In the side menu, click Pricing and policies, and select Reservation policies.
  5. Under "Departure instructions", locate the "Additional requests" field and add the required information.
  6. Click Save.
  7. Return to the Airbnb integration page and click Retry on the failed listing.

Photos and media issues

Error message displayed

Explanation/resolution
Photos length not less than minValue / Request entity too large Re-upload your photos. Upload at least one photo (max 1920x1080, 4MB).
Accessibility features require at least one photo An accessibility feature was added without a verification photo. Add a photo for the feature or disable it directly in Airbnb's Listing Editor under "Your space".
This amenity is under review; no photo uploads or deletions are allowed. You are trying to modify photos assigned to an amenity currently under review by Airbnb. Wait until Airbnb finishes their review process before attempting changes.
Picture [ID] does not belong to listing [ID]

This error indicates that a photo ID isn't associated with the listing being processed.

To resolve the issue:

  1. Sign in to your Guesty account.
  2. In the side navigation menu, click icon Properties.
  3. Click the relevant property, then in the left menu click Marketing, and select Photos.
  4. Check whether the affected photo belongs to the correct listing.
  5. If the photo is incorrectly associated or can't be used for the listing, remove the affected photo and upload it again to the correct property's gallery.
  6. In the side navigation menu, click icon Marketing and sales to open the dropdown menu.
  7. Under Channel management, select Distribution, then select Airbnb to open the integration page.
  8. Locate the failed listing, and click Retry to reconnect it.

If the error persists, contact Guesty Support for further investigation.
Some of your listing's photos are broken. Please review your photo gallery and update any broken images, then try again.

One or more photos couldn't processed during the listing connection or synchronization.

To resolve the issue:

  1. Sign in to your Guesty account.
  2. In the side navigation menu, click icon Properties.
  3. Click the relevant property, then in the left menu click Marketing, and select Photos.
  4. Review the gallery for missing thumbnails, images that fail to load, or damaged files.
  5. Remove and replace any affected images with valid image files that meet Airbnb's requirements.
  6. In the side navigation menu, click icon Marketing and sales to open the dropdown menu.
  7. Under Channel management, select Distribution, then select Airbnb to open the integration page.
  8. Locate the failed listing, and click Retry to reconnect it.

If the photos appear valid but the error persists, contact us.

Listing status and sync errors

Error message displayed

Explanation/resolution
Your listing is currently suspended due to listing issues or cancellations. Suspensions occur due to reported quality issues or host cancellations. Contact Airbnb Support to resolve. Once done, return to Guesty and select Retry.
You need to register your place / You cannot publish until you consent to regulatory rules The listing is in an area requiring specific permits or local rule consent. Sign in to Airbnb to complete these requirements, then select Retry in Guesty.
Listing is deleted. Error code: HTTP_RESPONSE_ERROR The listing was deleted on Airbnb. Follow the instructions to publish the listing from Guesty.
Unfortunately, this listing is no longer available / You do not have permission The listing doesn't exist on Airbnb. Click the sync icon on the integration page and refresh. If the listing is removed, proceed to publish it as a new listing.
You can't reconnect [...] this listing is already connected The Guesty listing is already linked to an Airbnb ID. Unlink the listing before trying to reconnect.
403 error API token is outdated The Airbnb listing ID is invalid or outdated. Click the sync icon on the integration page and refresh the page to clear the outdated ID.
A listing with the nickname you chose already exists. The nickname of the imported listing matches an existing one in Guesty. Locate the listing and select Retry, or disconnect and re-import the listing.
Your listing cannot be published at this time. Please contact customer support for more information.

This is a general publishing error that doesn't specify the underlying issue.

To resolve the issue:

  1. Sign in to Airbnb and review your account notifications and listing status for outstanding verification requests, compliance requirements, or other actions needed before publication.
  2. Complete any required actions specified by Airbnb.
  3. Sign in to your Guesty account.
  4. In the side navigation menu, click icon Marketing and sales to open the dropdown menu.
  5. Under Channel management, select Distribution, then select Airbnb to open the integration page.
  6. Locate the failed listing, and click Retry to reconnect it.

If no outstanding requirements appear in Airbnb, contact Airbnb Support to investigate the publishing restriction. If the issue remains unresolved, contact us and provide the complete error message and Airbnb Listing ID.
Unknown error / Executor error during find command caused by operation exceeded time limit

This error indicates that an operation exceeded the allowed processing time.

To resolve the issue:

  1. Wait a few minutes, refresh the Airbnb integration page in Guesty, and try the operation again.
  2. If the listing remains in a "Failed" status, click Retry to reconnect it.

If the error occurs again, contact us, and provide the complete error message and affected Listing ID for investigation.
Data anomaly detected. More than 1 Guesty listing by Airbnb listing ID found.

Multiple Guesty listings may be associated with the same Airbnb Listing ID.

To resolve the issue:

  1. Sign in to your Guesty account.
  2. In the side navigation menu, click icon Marketing and sales to open the dropdown menu.
  3. Under Channel management, select Distribution, then select Airbnb to open the integration page.
  4. Identify the listings associated with the Airbnb Listing ID shown in the error message. 

  5. If you identify a duplicate connection, determine which Guesty listing should remain connected and unlink the duplicate listing.

    Note:

    Before disconnecting a listing, verify which listing contains the correct configuration and reservation data.

If you can't identify the duplicate connection, contact us to investigate the account mappings.
You are not eligible to use this API through this partner's software.

Airbnb doesn't allow for the connection through the third-party integration.

To resolve the issue:

  1. Sign in to Airbnb and check for any account or listing restrictions and outstanding requirements.
  2. Verify that the account and listing are eligible for connection through the third-party software.
  3. If Airbnb indicates that the account or listing is restricted, contact Airbnb Support to clarify the eligibility requirements.
  4. Once the issue is resolved, return to Guesty and retry the connection.

If Airbnb confirms that the account and listing are eligible but the error persists, contact us.

Listing settings and policy violations

Error message displayed

Explanation/resolution
Update failed. Can't add a shared room to an entire home listing. Shared rooms are incompatible with "Entire home" listing types. Remove the shared room and then select Retry.
Hours must be [0,24] inclusive or 48, 72, 168. The advanced notice setting isn't supported by Airbnb. Adjust the setting to a supported value (None, Same day, 1, 2, 3, or 7 days) and select Retry.
You need to register your place before you can list it. Your jurisdiction may require a license. Add your license details to Airbnb or check Airbnb's responsible hosting guidelines for your region.
allows_pets_as_host should be enabled before setting PASS_THROUGH_PET_FEE A pet fee was set while pets are disabled in the settings. Enable pet support for the listing.
Based on your cleaning fee of 'X', the minimum nightly price is 'Y'. The cleaning fee doesn't comply with Airbnb's rules relative to the base price. Update the cleaning fee or base price to ensure the fee is under $700 or complies with the 25% rule for higher prices.
Invalid cancellation policy "Firm" policies are not supported in Italy. Disconnect the failed listing and update the policy to a supported type before reconnecting.
Cannot remove guest requirements required by your building.

The listing must meet specific guest requirements.

To resolve the issue:

Before you start, confirm that the listing is enabled in Guesty.

  1. Sign in to your Guesty account.
  2. In the side navigation menu, click icon Properties.
  3. Select the relevant property.
  4. In the side menu, click Pricing and policies, and select Reservation policies.
  5. Under "House rules" section, verify the Guest verification policy is set.
  6. Save your changes.
  7. In the side navigation menu, click icon Marketing and sales to open the dropdown menu.
  8. Under Channel management, select Distribution, then select Airbnb to open the integration page.
  9. Locate the failed listing, and click Retry to reconnect it.

If the error persists, contact us.

Fee, pricing and occupancy

Error message displayed

Explanation/resolution
Choose a minimum stay less than that [maximum stay]. The maximum nights per stay are lower than the minimum nights. Update the maximum or minimum stay in Guesty or Airbnb.
Please use a guests included number of at least 1. The extra person fee setup requires at least one guest included. In basic fees, adjust the 'For each guest after' value to 1 and save.
Please use a value between X and Y Fees (like pet fees) cannot be higher than the base price. Check your basic and additional fees and adjust them to stay within Airbnb's allowed range.

Multi-unit and sub-unit conflicts

Error message displayed

Explanation/resolution
One of this listing's units is already connected To publish a multi-unit, you must first disconnect any individually connected sub-units from Airbnb.
The listing doesn't have any beds. Please edit in space arrangement A sub-unit failed to inherit space data from the multi-unit. Modify any room name in the multi-unit's arrangement to trigger a fresh data sync across all sub-units.
This listing's property type does not support multiple inventories.

The configured property type may not support the listing's multi-unit inventory setup.

To resolve the issue:

  1. Sign in to your Guesty account.
  2. In the side navigation menu, click icon Properties.
  3. Select the relevant property.
  4. Under Details and layout, click Location and details.
  5. Under "Property details", verify that the Property type is accurate for this accommodation and supports the multi-unit configuration.
  6. If the property type is incorrect, update it to an appropriate supported type and review the space arrangement and inventory settings.
  7. In the side navigation menu, click icon Marketing and sales to open the dropdown menu.
  8. Under Channel management, select Distribution, then select Airbnb to open the integration page.
  9. Locate the failed listing, and click Retry to reconnect it.

If the property type and inventory configuration are correct, but the error persists, contact us.

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