You can connect your listings between Airbnb and Guesty in one of the following ways:
- Import your Airbnb listings to Guesty (Pro users), or connect your account and import your listings to Guesty (Lite users).
- Publish (“push”) your listings from Guesty to Airbnb (Pro users only)
- Link (“map”) your existing Airbnb listings to your existing Guesty listings (Pro users only).
- Reconnect a disconnected listing.
When initiating the connection process, the listing's status will change to "Pending". It can take up to 24 hours to change to "Connected". Following a successful connection, it may take an additional 72 hours to import the listing's data, reservations, and guest messages.
The listing status stays "Pending" for more than 24 hours
If the listing's status is stuck in "Pending" for more than 24 hours, check your notifications on the Airbnb extranet to see if any of your listings were flagged for violating Airbnb's rules or if further validation is necessary. If you don't see notifications, follow the steps in this Airbnb article to verify your listing. If your status is still pending after you’ve verified your listing on Airbnb, contact us.
The listing status change to "Failed"
If the connection process fails, check the Airbnb integration page. The listing’s status will change to “Failed” and an error message may appear to the right of the status column. Hover over it to show additional details, and follow the instructions if any are displayed (for example, click Fix now, or contact Airbnb when directed).
If there are no instructions, or the error message is unclear, use this article to solve common connection issues.
First, follow the basic troubleshooting steps in the section below. Then, search for the error message you encountered in the “Error message” column in the table below, and follow the steps in the “Troubleshoot” column. Once done, click the “Failed” status on the integration page, and change it to Retry. Guesty will then try to reconnect the listing. If the issue persists, contact us.
Basic troubleshooting
- Check that your Airbnb account is in “Connected” status in the integration page. If the status is “Not connected”, reconnect the account. If it’s “Pending”, refer to this article.
- Ensure your listing’s settings match all requirements mentioned in the importing, linking, publishing, or reconnecting articles, according to the relevant connection process you commenced.
|
Error message |
Explanation |
Troubleshooting |
|---|---|---|
| "Apt cannot be null" | The apartment number is missing from the listing address. | When a listing type is an apartment, you must add the apartment number in the apartment field in the listing address in Guesty (if publishing) or in Airbnb (if importing). |
| "We can't save your info yet. Links and contact info can't be shared" | Text fields must not include links, phone numbers, email addresses, etc. |
The listing's title, description fields, and house rules must adhere to Airbnb's Content Policy, and not include
Update the text in Airbnb (if importing) or in Guesty (if publishing). |
|
"...property_type_category must be one of [plane, bus, townhouse, serviced_apartment, castle, hostel, minsu, hut,..." |
The Airbnb property type is not supported in Guesty. |
Change the property type in Airbnb to one of Guesty's supported types. |
|
"Request entity too large" "Photos should have length not less than minValue.pictures.length = 0, minValue = 1" |
The photos' file size was too large. |
Re-upload your photos in Guesty (if publishing) or in Airbnb (if importing) with a maximum resolution of 1920x1080 and a maximum file size of 4 MB. |
| "Invalid cancellation policy" |
A "Firm" cancellation policy is not supported for listings located in Italy. |
Disconnect the failed listing from Guesty. Then, change the listing's cancellation policy to one of Airbnb's supported types. |
|
"Unfortunately, this listing is no longer available" |
The listing doesn't exist on Airbnb. |
Click Then, publish the listing. |
| "You can't change your listing's address once you've started receiving reservation requests. If you need to make an update, please contact support." |
Airbnb doesn't allow changing a property's address after the first confirmed reservation. |
Contact Airbnb Support to update your listing address. |
|
"The values for lat and lng that you have specified are too far away from your address" |
Airbnb compared the property's address to its associated coordinates and identified they were too far from each other. |
Follow these instructions to use coordinates as the listing's address in Guesty. |
| "Your listing cannot be published at this time. Please contact customer support for more information." |
Contact Airbnb's Support. |
|
| "You've set a maximum stay of X nights. Choose a minimum stay less than that." |
The listing's maximum nights per stay are lower than the minimum nights per stay. |
Update the maximum or minimum number of nights in Guesty (if publishing) or in Airbnb (if importing). |
| "Please use a guests included number of at least 1." |
The number of guests in the extra person fee must be at least 1 |
In the "basic fees" setup, adjust the value of 'For each guest after' to 1 and click Save. |
| "You do not have permission to access this resource" |
The listing doesn't exist on Airbnb. |
Click If the listing is no longer displayed, make sure the listing is listed on Airbnb. |
| "Your request could not be completed because of a trust check error" |
Contact Airbnb's Support. |
|
| "You need to register your place before you can list it." |
You may be required to have a license to lease the property in your jurisdiction. |
If importing a listing from Airbnb, add your license details to Airbnb. If publishing a listing to Airbnb, check Airbnb's responsible hosting article, and follow any hosting prerequisites or limitations that apply to your region. For example, in some regions, you may need to register your property before leasing it. |
| "You can't reconnect the listing because: This listing is already connected to the Airbnb account" |
The Guesty listing is already linked to another Airbnb listing. |
|
| "You cannot publish this because: The listing is already available on the integration. Please reconnect it instead of publishing." |
If the listing is in the integration page, reconnect it. If the listing isn't in the integration page, click |
|
|
"You can only host long-term rentals (28 or more)" (or another number) |
The listing's minimum night must be higher than (the mentioned number). |
Update the number of minimum nights per stay. |
|
"allows_pets_as_host in booking settings should be enabled before setting PASS_THROUGH_PET_FEE" |
You set a pet fee, but the "Allow pets" feature is deactivated. |
|
| "Please use a value between X and Y" |
Check that your basic or additional fees aren't higher than the listing's base price. For example: If your base price is 100$, your pet fee must be between 0$ and 99$. |
|
|
Based on your cleaning fee of "X", the minimum nightly price you can change is "Y". |
There is an issue syncing the cleaning fee with Airbnb. The fee will only sync if it complies with the following rules: If the base price is less than $600, the cleaning fee must be between $5 to $600. If the base price is more than $600, the cleaning fee must be less than $600+25% of the daily price (base price for one night). |
Update the price of the cleaning fee or base price. You can use this calculation for listings with a base price of over $600: [(Nightly rate amount) x 25%] + $600 = maximum amount for the cleaning fee. |
|
"Please use a base price of at least X but no more than Y" "Please use a weekend price of at least X but no more than Y" |
Change the pricing according to Airbnb's requirements. |
|
| "All caps isn't allowed in listing titles" |
Update the listing title in Guesty (if publishing) or in Airbnb (if importing). |
|
| "One of this listing's units is already connected to the channel. If you wish to proceed, please disconnect the single unit first." |
To publish a multi-unit from Guesty to Airbnb, disconnect any connected sub-units from Airbnb. Only the main unit can be published. |
|
| "403 error API token is outdated" |
The listing's Airbnb ID is invalid. The listing must have a new ID. |
Click |
|
"To complete the import the listing must have: 1 or more beds." "To complete the import the listing must have: (1) At least 1 photo. (2) A full address. (3) 1 or more beds. Once updated, click Failed > Retry. Error code: IMPORT_MINIMUM_REQUIREMENTS_NOT_SATISFIED" "Path beds (0) is less than minimum allowed value (1)." |
Check that the listing has at least one photo, a full address, and at least one bed in Airbnb. |
|
|
"Failed to import please contact Guesty's solution for more details." |
||
| "A listing with the nickname you chose already exists." |
The nickname of the imported Airbnb listing is the same as that of an existing listing in Guesty. |
First, disconnect your listing from Guesty, then click to sync the account. Then, import the pulled listing. |
| "Your listing is suspended due to low ratings." |
Contact Airbnb's Support. |
|
| "You must accept additional Airbnb terms of service" |
Click the link provided to accept Airbnb's terms of service. |
|
| "Cannot remove guest requirements required by your building" | Building rules are applied to your listing, including guest requirements. |
To use instant booking, add the two verification requirements. If the issue isn't resolved, contact your building owner to understand what limitations apply to your listing. |
on the integration page, then refresh the page. The listing will be removed from the dashboard.