The self-service dashboard is available exclusively to Airbnb users to help identify, inform and resolve synchronization issues between Guesty and Airbnb. Sync issues are often due to not meeting Airbnb’s requirements.
Use the dashboard to independently troubleshoot why changes such as updates to descriptions, addresses, prices, calendars, and fees failed to sync. It displays rejection errors received from Airbnb, explains the cause of each error, and provides clear guidance on how to fix it.
With this tool, you can:
- Review updates that didn’t sync to Airbnb.
- View a log of changes applied in Guesty that didn’t sync with Airbnb.
- Identify the area where the change occurred.
- See error messages with detailed explanations and step-by-step instructions to resolve the issue.
Follow these steps to troubleshoot issues with the self-service dashboard:
Step by step
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Growth mode.
- Click Activity report.
- Select the relevant item to expand it.
The error message is displayed and how to solve it. - Click Fix now. You will be redirected to the source of the error.
Fix the error, save changes
You can also search for specific errors and filter them by area, such as pricing settings, or calendar updates.
