Troubleshooting distribution failures with the self-service dashboard

Guesty's self-service dashboard helps to identify, inform and resolve listing sync issues between Guesty and the booking channel.

From your Guesty account, access the self-service troubleshooting dashboard instantly to independently troubleshoot why changes, such as updates to descriptions, addresses, prices, calendars, and fees, failed to sync. Use the rejection errors received from the channel to view the cause of each error and how to resolve it.

The dashboard supports:

• Airbnb errors
• Booking.com errors

The self-service dashboard provides clear insights into various synchronization issues:

• The listing failed to connect

  Get detailed information about connection issues between Guesty and your channels, including specific error messages and recommended solutions.

• The listing photo failed to upload

  Understand photo upload failures, formatting issues, or other image-related misalignment.

• Sync issues

  • Written content failed to sync

    Identify issues with listing descriptions, titles, amenities, and other text-based information that may not be updating on your channels.

  • Night rate or minimum nights failed to sync

    Troubleshoot pricing strategy updates that don't reflect on your channels, ensuring your revenue management stays on track.

  • Messages failed to sync

    Identify messaging synchronization failures that could impact guest communication and your response times.

Follow the steps below to troubleshoot issues using the self-service dashboard. You can also search for specific errors and filter them by area, such as pricing settings, or calendar updates.

Step by step

1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Growth mode.
3. Click Distribution. 
4. In the top navigation bar, click Distribution and select Troubleshooting.

5. Airbnb is selected by default. To change the distribution channel, click the dropdown arrow next to the "Channel" filter to select the relevant channel from the dropdown menu.

   

6. Click the relevant item to expand it. 
7. The error message is displayed and how to solve it. Click Fix now to be redirected to the source of the error.
8. Once the error is fixed, save the changes.