You can disconnect your Airbnb account from Guesty at any time, and reconnect it later. Your listings must also be disconnected from Guesty to do so, but they’ll remain on the account’s integration page.
You can also permanently remove your Airbnb account from Guesty.
Follow the instructions below to disconnect, remove, or reconnect your Airbnb account to Guesty.
Disconnect Guesty from your Airbnb account
You can disconnect the account via Guesty, as explained below, or directly via Airbnb. For the latter option, follow the instructions in the Lite tab.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Growth mode.
- Click Distribution.
- Click the Airbnb thumbnail.
- To the right of the relevant account, click Connected. Then, select Disconnect.
- In the pop-up, click Yes, disconnect.
- Refresh the page.
The account and all its listings will be disconnected from Guesty within 15 minutes. Once disconnected, the status will change to “Not connected”. You can now remove the account from Guesty or reconnect it.
If you no longer have access to your Guesty account (such as when your free trial ended) contact us to disconnect your Airbnb account from Guesty on your behalf.
Step by step:
- Sign in to your Guesty account.
- Disconnect all the listings under the Airbnb account from Guesty.
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In Airbnb:
- Sign in to your Airbnb account.
- In the top right corner, click the profile icon.
- From the dropdown, select Account.
- Click the Personal info thumbnail.
- (Optional) Next to "Email address", click Edit, and replace your Guesty integration email with another address to stop receiving notifications in Guesty. Then click Save, enter your Airbnb password, and click Confirm password.
- Click the Privacy & sharing thumbnail.
- Under "Services", click Remove access next to Guesty.
- Click Remove Guesty.
The account will be disconnected within 15 minutes. Once disconnected, the status will change to “Not connected”. You can now remove the account from Guesty or reconnect it.
Remove your Airbnb account from Guesty
To permanently remove your account, it must first be disconnected.
Step by step:
- Follow the steps above to disconnect your Airbnb account from Guesty.
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Growth mode.
- Click Distribution.
- Click the Airbnb thumbnail.
- To the right of the relevant account, click the arrow next to "Disconnected".
- Select Remove.
- In the pop-up, click Remove.
If you no longer have access to your Guesty account (such as when your free trial ended) contact us to remove your Airbnb account from Guesty on your behalf.
Step by step:
- Follow the steps above to disconnect your Airbnb account from Guesty.
- Sign in to your Guesty account.
- In the top navigation bar, click Channels, and select Airbnb from the dropdown menu.
- Scroll down to the account you'd like to remove.
- If the account status is "Pending" or isn't showing a "Disconnected" status, refresh the page, and wait 15 minutes for the status to update. Once the account is “Disconnected”, select Remove the account. Then, click Remove.|
Reconnect your Airbnb account to Guesty
You can reconnect a disconnected Airbnb account to Guesty. Follow the instructions below.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Growth mode.
- From the dropdown, select Distribution.
- Click the Airbnb thumbnail.
- To the right of the relevant account, click Disconnected. To reconnect the account, select Connect from the dropdown.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click Channels
- Select Airbnb from the dropdown menu.
- Next to the disconnected account, click Reconnect the account at any time.