We are sad to see you go. You can follow the instructions below to deactivate your account.
Important:
Remember to download anything you might need access to later (e.g., check-in forms signed by guests, revenue reports, etc.). You will not have access to any of your data in Guesty once the account is deactivated.
Step by step:
- Sign in to your Guesty account.
- Follow these instructions (from step 2) to deactivate every one of your listings.
- Disconnect your Guesty account from all booking channels before canceling your Guesty account:
- Airbnb: Follow these instructions to disconnect your Airbnb account.
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Booking.com:
- Remove Guesty as your Connectivity Provider in the extranet for each one of the listings connected to the account.
- Once that is complete, contact us to disconnect your Booking.com account from Guesty
- Vrbo: Follow these instructions to disconnect your Vrbo account.
- In the top navigation bar, click the mode selector and select the Setup mode.
- Click Account settings.
- Select Account settings in the left navigation bar.
- Scroll all the way down and click Deactivate account.
- In the pop-up, click Yes, continue.
Note:
- Guesty Lite offers a 14 days free trial period for users to explore the platform.
- Canceling the trial ensures no charges are incurred once the trial period ends.
- After trial cancellation, access to Guesty features is revoked.
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To reactivate your account after trail, contact us.
Step by step:
- Sign in to your Guesty account.
- In the top-right corner, click the profile icon and select Billing.
- Click Cancel my subscription. You will still be able to sign in to your Guesty account until the end of your subscription period (e.g. end of the month or end of the year). You can keep using Guesty during this period, or continue immediately to the next step.
- Disconnect from all booking channels:
- Airbnb: Follow these instructions to disconnect your Airbnb account.
-
Booking.com:
- Remove Guesty as your Connectivity Provider in the extranet for each one of the listings connected to the account.
- Once that is complete, contact us to disconnect your Booking.com account from Guesty
- Vrbo: Contact us to disconnect your Vrbo account from Guesty.
After your subscription period has ended your account will be suspended.
You can resubscribe to Guesty at any time by clicking Resubscribe to Guesty Lite in your "Billing" page.
If you were not satisfied with our service we would appreciate your feedback. We are always looking for ways to improve.