Beta: Managing owner reservations

You can manage new reservations for owners, including those made on behalf of friends and family, via the Multi-Calendar or the Owners Portal. New owner reservations function like standard guest reservations, while previous owner stays retain their original functionality.

Limitations

An owner reservation can't be moved to another listing.
The channel or source of an owner reservation can't be changed.
A cancelled owner reservation can't be restored. You or the owner will need to create a new reservation.

Note:

If a calendar block prevents you from creating an owner stay in the Owners Portal, review the listing’s availability settings. When an owner reservation is created on a listing with Smart Calendar Rules, the dates for related listings will be blocked accordingly. Disable flexible blocks, such as advance notice if necessary, or remove the block directly from the Multi-Calendar.

Create an owner reservation

Create owner reservations for owners, or for their friends and family, in Guesty via the Multi-Calendar or the Owners Portal. Dates for owner reservations will be blocked across all booking channels.

Via the Multi-Calendar

Follow the instructions below to create an owner reservation via the Multi-Calendar.

Important:

For multi-units and complex units: You must assign the owner to a sub-unit first. If the owner is assigned to the parent-unit, but not the sub-unit, the reservations won’t sync with the Multi-Calendar.

Step by step:

Sign in to your Guesty Account.
In the top navigation bar, click to enter the Multi-Calendar.
Locate the relevant listing and select the required dates.
Click New owner reservation.
Select the relevant owner from the dropdown menu.
Select the number of guests.
If the reservation is for friends or family, check the Reserve for owner's Friends & family box. Under "friends & family details" select New guest or Existing guest and fill in the required details. This information will serve as the guest's contact details.
Click Create owner reservation.
The owner reservation will be added to the Multi-Calendar and is visible to the owner in the Owners Portal.

Via the Owners Portal

The property calendar can be viewed under the "My Properties" page in the Owners Portal. Here you and your owners can create owner reservations if reservations are enabled. Each property calendar shows the listing's availability, reflecting all reservations including owner reservations.

Owner reservations are marked in blue, such as 27 Oct - 01 Nov in the image above. For listings with multiple owners, reservations marked in dark blue with a keys logo on the calendar indicate an "other owner stay".

Follow the instructions below to create an owner reservation via the Owners Portal.

Step by step:

Sign in to your Guesty Account.
In the top navigation bar, click the mode selector and select Operations mode.
Click Owners.
Select the relevant owner.
Click Preview Portal. This will open the Owners Portal in a new tab.
Select the relevant listing.
Click on a specific date on the calendar, or on the + icon located at the bottom right of the calendar.
If the reservation is for the owners, enter the relevant information. It is optional to add a note.

If the reservation is for friends or family, check the box next to Reserve for friends & family. Select New guest or Existing guest and fill in the relevant details. A first name, last name, and email address are required to make a reservation. This information will serve as the guest's contact details.
Click Create reservation.

Update or cancel an owner reservation

A new owner reservation is managed like a guest reservation and can be edited and canceled as needed via the Multi-Calendar or the Owners portal. Once an owner reservation is canceled, the dates will be available on all booking channels.

Important:

We do not recommend changing the name on an owner's reservation as this will update all current and future reservations for the owner, potentially causing confusion if reservations display an unexpected name. If the reservation is for friends and family, select 'Reserve for Friends and Family' and enter the guest names. This will create a separate contact profile.

Via the Multi-Calendar

Follow the instructions below to edit or cancel an owner reservation via the Multi-Calendar.

Step by step:

Sign in to your Guesty Account.
In the top navigation bar, click to enter the Multi-Calendar.
Locate the relevant listing.
Click on the owner reservation to open the reservation widget on the right.
An owner reservation is marked in dark gray with a logo. When you hover over it, the tooltip will indicate it is an owner reservation. If it is a new owner reservation, the tooltip will include an "Owner" or "Owner-guest" tag, and balances will appear as "0" for owner reservations.
Similarly to a guest reservation, click in the top right of the reservation widget.
Select Edit reservation from the dropdown menu to manage the reservation.
Make the necessary changes and click Save.

When you click the ellipsis icon you can also select Go to inbox to visit the relevant thread in the Guest Inbox. In the Guest Inbox, an owner reservation will be indicated as "Owner" with a key logo on the contact icon.

In the reservation widget on the right, click the Pencil icon to edit or cancel the owner reservation. Click Save to apply the changes.

Click the expand icon to open the reservation summary page where you can edit or cancel an owner reservation like any other.

Via the Owners Portal

Follow the instructions below to edit or cancel an owner reservation via the Owners Portal.

Step by step:

Sign in to your Guesty Account.
In the top navigation bar, click the mode selector and select Operations mode.
Click Owners.
Select the relevant owner.
Click Preview Portal. This will open the Owners Portal in a new tab.
Select the relevant listing.
To edit an owner reservation, click on the owner reservation marked in light blue.

Owners reservations marked in dark blue with a belong to other owners and can't be edited.
In the sidebar, make the necessary changes and click Apply changes.

To cancel an owner reservation, click Cancel reservation in the sidebar and confirm the action in the popup.

Accounting for owner reservations

Accommodation fare and additional fees can't be added to owner reservations so a financial invoice is not generated. Balances for owner reservations will always total 0 (zero).

Accounting users

Create an owner reservation and then create recurring owner charges using a business model to configure all applicable fees and taxes accordingly.

Non-accounting users

If you need to collect payments for an owner reservation, create a manual guest reservation. This allows you to include accommodation fare and additional fees, which will generate a financial invoice.

Note:

When creating a manual owner reservation, communication with owners is received in the Guest Inbox, not the Owners Inbox.
Owners can't manage manual owner reservations via the Owner Portal.

Communications with owners about owner reservations

Owners Inbox

Conversations and automated messages linked to owner reservations, including reservations for friends and family, are displayed in the Owners Inbox.

Messages sent to an owner about a guest reservation, or manual reservations made for owners, are labeled as a "Guest reservation".

App notifications are received when an owner makes an owner reservation. To be notified by email for new owner reservations you must set up an automated message. Under "Who will receive it" select "User" and choose your name from the dropdown menu.

System emails continue for existing owner stays.

Owner reservation tags

When you or an owner create an owner reservation, a guest profile with an "Owner" tag is automatically generated. Manually creating an owner-tagged contact is not supported. Future owner reservations will be linked to this profile, which includes the owner's email by default. You can update the email in the guest profile without affecting the owner's profile.

When you create an owner reservation for friends or family, a new guest profile with a "Friends and family" tag is automatically generated when the reservation is confirmed. This profile requires a full name and email address and can be managed like any other contact.

Message automations

You can create message automations exclusively for owners and/or owner friends and family. Select one of templates marked for owner reservations to create a message automation exclusively for owners. Message automations not assigned to owners won't be sent to owners.

Owner reservations in Reservation reports

Owner reservations—whether for personal stays or for friends and family—will appear in the Reservations report of your Guesty account and on the Owners Portal.

Reservations for owners are assigned an "Owner" channel and reservation source, while those for friends and family are assigned an "Owner-guest" reservation source.