Helping owners create, edit, or cancel personal stays via the Owners Portal

The Owners Portal is a website, separate from the Guesty dashboard, where your property owners can view data about their properties, earnings, and more.

You or your owners can also block off a listing's calendar for their own personal stays by creating an owner reservation via the Owners Portal.
The selected dates will be blocked in all booking channels.

Important:

Owners will be able to book their own stays via the Owners Portal after you've enabled reservations via the Owners Portal "Features" section.

Keep in mind that Guesty fees aren't applied to owners' reservations.

 

Helping owners block dates for their personal stays

Follow the instructions below to help block dates for your owner's reservation via the Owners Portal.

Note:

When an owner reservation is created on a listing with Smart Calendar Rules, the dates for the related listing will also be blocked according to the Smart Rules.

Step by step:

  1. Sign in to the Owners Portal.
  2. Select the relevant listing.

    Important:

    For multi-units and complex units: You must assign the owner to a sub-unit first.
    If the owner is assigned to the parent-unit, but not the sub-unit, then the reservations won’t sync with the Multi-Calendar.
    If the owner is assigned to the sub-units, reservations will sync with the Multi-Calendar.

  3. Click a date on the calendar.
  4. Enter the relevant check-in/check-out dates, and the expected arrival/departure times.

    If possible, make sure the Arrival and Departure times are accurate. This can help ensure that the property will be ready on time and that the owner feels welcome.
    The dates and times can also be updated later (explained below).
  5. Add a note in the text box (optional).
  6. Click Reserve.
    The dates of the reservation will be blocked in blue on the calendar.

 

Updating or canceling an owner's reservations

Follow the instructions to edit or cancel an owner's reservation via the Owners Portal.

Note:

Only future stays can be updated/edited.
Once an owner reservation is canceled, the selected dates will be available on all booking channels.

Step by step:

  1. Sign in to the Owners Portal.
  2. Select the relevant listing.
  3. Click a date on the calendar.
  4. Click on the dates of the reservation (marked in blue).
  5. To edit a reservation:
    1. In the pop-up, update the relevant reservation dates or times.
    2. Click Update.
  6. To cancel the reservation:
    1. In the pop-up, update the relevant reservation dates to cancel.
    2. Click Cancel reservation.
    3. Click Yes, cancel reservation.

Tip:

Learn how to choose a web address for your Owners Portal and how to invite property owners.
Stay updated on your owners' reservations, and how to view them in Guesty.


Email notifications

Both you and your owner will receive automated emails for the following:

  • Owner reservation confirmation
    An email notification will be triggered when the owner creates a personal stay via the Owners Portal.
  • Owner reservation updates
    An email notification will be triggered when the owner updates their personal stay via the Owners Portal
  • Owner reservation cancellation
    An email notification will be triggered when the owner cancels a personal stay via the Owners Portal.

Note:

These types of automated email notifications your owner will receive can't be deactivated, edited, or changed.
You can also create specific Auto Messages for owners or send an owner statement to an owner.

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