Creating or editing an Automated Message: Explained

This article accompanies our instructions for creating or editing an Automated Message. During this process, you can customize several fields. Read below about each field and how they affect the message.

Name your message

Enter the message's internal name.
The internal name will only be used in Guesty, to help you identify the template—it won't be visible to guests. 

When should this message be sent?

You can choose the message's scheduled sending time (when the message should be sent) with one of these options:

• Hours/Days At/After Booking confirmation
• Hours/Days At/Before/After Check in
• Hours/Days At/Before/After Check out
• Hours/Days At/Before/After Cancellation
• Hours/Days At/Before/After Alteration

Important things to note

1. Automated Messages are added to reservations at confirmation
   If the scheduled sending time has already passed when the reservation is confirmed, the message will be sent at the first possible chance—which is at confirmation.
   

   For example: If a message is scheduled to be sent 1 day before check-in, and the reservation is confirmed 8 hours before check-in, the message will be sent 8 hours before check-in.

2. "Check in" and "Check out" times
   "Check in" and "Check out" time refers to the reservation's arrival or departure time.
   
   By default, the reservation's "Check in" and "Check out" times will be the listing’s default check-in/check-out time.
   If you update a reservation's arrival or departure time before the message is sent, the message's scheduled sending time will recalculate accordingly.

Send the message only if