Troubleshooting: Unable to approve, decline, or send an Airbnb reservation alteration request

To modify an Airbnb reservation, request your guest to submit an alteration request through the Airbnb platform. Once received, you can approve or decline the request, or you can send an alteration request for the guest and Airbnb's approval in Guesty. 

Use our troubleshooting guide below if you encounter an error when sending or responding to an Airbnb reservation alteration request.

1. Perform the following checks:
• Check the status of the reservation. Airbnb allows alterations for confirmed and active/ongoing reservations. You can't alter reservations in Airbnb when they are canceled, not confirmed, or have already ended.
• Check that the reservation is assigned to the same listing in Airbnb and Guesty. 
• Ensure your listing is listed and activated.
• Ensure your listing's status is "Connected". If not, connect your Airbnb listing.
• Check if you're using availability tools to control when the listing can be booked.
• Check for blocks in the Multi-Calendar. You can remove any flexible blocks from it.
• Check if another reservation is booked on the altered dates of the reservation in the calendar. Learn more about how to troubleshoot calendar and pricing discrepancies.
• Check the occupancy of the listing and make sure the property can accommodate the updated number of guests. For example: If your property can accommodate up to six people, and the modification request is to change the number of guests to eight, the alteration request will be rejected.
• Check if you have set a custom availability or limitations for specific booking dates in Airbnb. For example, you may have restricted the check-in or check-out dates for the specific days of the modification, which will lead to the rejection of the alteration request.
• If the alteration involves additional payment, the guest is required to provide their payment details in Airbnb within 24 hours. Otherwise, the alteration request is declined. 
• When moving a reservation to another listing, ensure the new listing has not been occupied during the past days of the reservation. Otherwise, you won't be able to assign the reservation to it.
• Check if the listing has a rate strategy or a PriceOptimizer rule, such as a check-out or minimum nights restriction, that prevents reservation alterations. For example: If your listing has a rule that restricts check-out on Saturdays, a guest with a reservation ending on Thursday wouldn't be able to extend their stay for 2 days since check-out would be on Saturday. 
2. Resubmit the alteration request. If you change any of the settings mentioned above, you can restore them after the request is sent.