The Owners Portal is a dedicated Guesty-powered website for property owners, separate from the Guesty dashboard. As a property manager, you can control what information and features owners can access on their portals. Owners Portal settings can be applied to all owners, new owners, or customized for individual owners at any time. Below we'll cover everything you need to know about how to set up the Owners Portal.
Set up your Owners Portal URL
Set a unique and recognizable URL for your Owners Portal to create a professional experience for your property owners. While all owners share the same default domain URL, each owner has a unique portal.
Follow the instructions below to set up an Owners Portal URL.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Operations mode.
- Click Owners.
- In the top right, click Portal Settings.
- Under "Guesty's default URL", enter the desired URL. If the URL is unavailable, an error will appear and you will need to choose a different URL.
Your website URL will look like this: thenameyouchoose.guestyowners.com. Alternatively, connect a custom URL to strengthen your brand.
- Click Save.
- Confirm the action in the popup:
- To apply the URL to all owners, click Apply to all owners.
- To apply the URL to new owners click Apply only to new owners.
Set up default portal settings
Default portal settings simplify the onboarding process by allowing you to apply settings across all owners portals or just for new owners. Learn more about the performance settings and the features you can enable.
You can preview how these settings appear in the mobile view example.
Once you've defined your preferred default portal settings, click Save. In the popup, click the relevant action:
-
Apply to all: Apply the the default portal settings to all current and future owners.
Important:
This option overrides any customized portal settings. This action is irreversible.
- Apply to new only: Apply default portal settings to new owners only.
Customize these settings for individual owners at any time.
Customize individual portal settings
Once you activate the Owners Portal, check the relevant boxes to display the data in the "My properties" page calendar and the "Reservation report" page on the Owners Portal. Follow the instructions to customize the Owners Portal settings for an individual owner.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Operations mode.
- Click Owners.
- Select the relevant owner.
- In the left sidebar, click Portal settings.
- Toggle on Enable Portal access to enable portal settings customization.
- Define your preferred default portal settings. Learn more about the performance settings and the features you can enable.
- Click Apply changes.
Alternatively, click Reset to return to the previous the portal settings.
To preview the Owners Portal, click Preview portal in the left sidebar.
Learn about inviting owners to the Owners Portal.
Portal settings
Performance settings
Check the boxes for the performance settings you want to give your owner access to.
Owner revenue
Allows property owners to view their earnings. Depending on the calculation model (Business model definition/Revenue share formula), calculations may include the accommodation fare, channel commissions, and discounts. Learn how the owner's revenue is displayed in the Owners Portal.
- Accounting users: The owners' share will be calculated according to the business model defined in the Accounting settings. Accommodation fare will be available alongside Net Rental Income.
- Non-Accounting users: The revenue will be calculated using your revenue share formula. The owner's revenue will be displayed in the Owners Portal based on your selection on the "Recognized Revenue" page—either by check-in date, check-out date, or calendar dates. The accommodation fare will also be available.
Note:
For canceled reservations: Depending on the listing’s cancellation policy, revenue from a canceled reservation may be accounted for and displayed in the owner’s revenue.
Accommodation fare
Allows property owners to view the original price of the reservation on the reservation tooltip and reservation report. It includes the monthly sum, which is based on your revenue recognition set up and consists of the total accommodation fare of confirmed and canceled reservations for the month.
If a canceled reservation should be excluded from the accommodation fare, adjust line item in the reservation's guest folio.
Net accommodation fare
Available for non-Accounting users only.
Allows property owners to view the total accommodation fare after adjustments on the reservation tooltip and the reservation report. Excludes the monthly sum.
Accommodation fare and net accommodation fare are displayed together if both options are enabled.
Net accommodation fare will not be displayed if the original price has no adjustments.
Net rental income
Available for Accounting users only.
Allows property owners to view rental income: The reservation tooltip is displayed when an owner hovers over a reservation on the calendar in the "My properties" tab.
Revenue per listing
Allows property owners to view the property performance each month. This metric is measured by multiplying the average nightly rate by occupancy.
Occupancy
Allows property owners to view how occupied their property is. The "Occupancy percentage" metric is calculated by dividing the number of booked nights by the number of bookable nights (both booked and available for booking).
Note:
The occupancy rate won't include reservations made before the Guesty listings were activated, so imported or uploaded reservations won't be counted.
Booked nights
Allows property owners to view the number of nights each property is currently blocked by confirmed reservations within the selected time period.
Average nightly rate
Allows property owners to view the average cost of staying at the property, calculated by dividing total payout of confirmed reservations by booked nights.
Calendar and reservation settings
Nightly rate
Allows property owners to view the price of a reservation per night, according to the listing calendar, before adjusting any financial settings such as markups, rate plans, or additional fees.
Minimum nights
Allows property owners to view the minimum number of nights required to make a reservation, according to the listing calendar, before any other adjustments are made.
Notes for manual calendar blocks
Allows property owners to hover over manaul blocks on the calendar to view published notes.
Booking sources (OTA links)
Allows property owners to view the source of the reservation and the OTA listing links.
Booking sources (Online Travel Agency links) are only available on the Owners Portal if listed and integrated with those channels in Guesty. To sync Booking sources (OTA links) to the Owners Portal, add the link to the channel listing page before you check the Booking sources (OTA links) box.
Total payout
Allows property owners to view the total amount payable by the guest, including accommodation fare, fees, and taxes on the reservation tooltip and in the default reservation report.
Reserved guest reservations
Allows property owners to view unconfirmed reservations on the calendar.
Reservation tooltip
Allows property owners to hover/click to view enabled data per reservation on the calendar.
Note:
If the "Reservation tooltip" is not checked, the tooltip won't display any information for the reservation, even if other performance settings, or calendar and reservation settings are selected.
Display guest name / guest email / guest phone
Check the relevant boxes to display the guest name, email and/or phone number on the reservation report.
Owner reservations
Display notes for reservations made by co-owners
Check this box in addition to the "Reservation tooltip" in Calendar and reservation settings to allow co-owners to view notes made on previously existing owner stays.
Allow creation of owner reservations
Allows property owners to create personal stays. by activating Allow owner to change check-in/out times.
Allow the owner to change check-in/out times
Only enabled if "Allow creation of owner reservations" is selected. Allows property owners to choose their arrival and departure times.
Owners reservation report
Display reservations report
Allows property owners to view guest reservations for their properties. They will also be able to download reservation reports as a CSV file. The CSV report is limited to 200 reservations per download.
You can assign a customized reservation report for owners to all owners via the default portal settings, or to an individual owner via the owners portal settings.
Note:
If you apply this to the default portal settings where a custom report is null, custom reports assigned per owner are removed.
To avoid removing all custom reports, you can assign one custom report to all owners in the default portal settings. Each owner will only see the reservations assigned to their listing.
Extras
Display help center
Gives property owners access to the Owners Portal Help Center. The articles that will be visible in the Owners Portal Help Center are based on the features and options enabled for each owner.
If an owner has difficulty accessing the Owners Portal, read our troubleshooting guide.
[Pilot] Owners dashboard
Enable and customize the following features in the Owners Portal settings to give owners access to the selected data on the Owners dashboard. These can be applied to all owners via default portal settings or to a specific owner via individual portal settings.
Announcements
To make an owner-wide announcement, create a portal announcement via the default portal settings.
To make an announcement to a specific owner, create the announcement via the individual portal settings.
- To add a new announcement:
- Click + Add announcement.
- Enter the title and description.
There is a limit of 30 characters for announcement titles and 100 characters for descriptions. - Add message formatting or click
to add a link. - Click Publish.
- Confirm the action in the pop-up.
- To edit an announcement:
Click
. Edit the message as required and click Publish. Confirm the action in the pop-up. - To delete an announcement:
Click
and confirm the action in the pop-up.
Performance
- To include owners revenue, check the Owner revenue box under "Performance settings",
- To include occupancy, check the Occupancy box under "Performance settings".
Booking sources
- To include the booking sources, check the Booking sources (OTA links) box under "Calendar & reservations settings".
Guest reservations
- To include guest reservation data, check the following options under "Performance settings":
- Booking inquiries count to include the number of guest inquiries.
- Booked nights to include the number of nights the property is booked for the specified dates.
- Average booking value to include the average revenue earned per reservation.
- Average nightly rate to include the average amount earned per night per reservation.
Owner reservations
- To include owners reservation data, check the following options under "Owner reservations":
- Display owner booked nights to include the number of nights reserved by the owner.
- Display revenue loss to include the estimated revenue loss due to owner reservations.
Guest reviews
- To include owners reservation data, check the following options under "Extras":
- Display overall guest rating to include the average guest rating.
- Display guest reviews to include guest reviews.
- Only show reviews with 4 stars or higher to include reviews that only have a 4-star review or higher.
Help centre articles
- To include owners reservation data, check the Display help center box under "Extras".
Important:
For default portal settings, click Save and confirm the action in the pop-up to implement your configuration.
For individual portal settings, click Apply changes to implement your configuration.
