The Owners Portal is a website, separate from the Guesty Dashboard, where your property owners can view data about their properties, earnings, block dates for their own personal stays, and more.
Once you've set up your Owners Portal website, you can add owners and invite them to use the portal.
Important:
- If you have a custom domain for an Owners portal that you want to preview or invite an owner to, it is essential to update the CNAME of your custom domain. Failure to do so will result in a blank website or a 404 error page.
- You can only invite an owner, reset their password, or preview an owner's portal after you activate Enable Portal access.
Follow the instructions below to invite an owner to the Owners Portal.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Operations mode.
- Click Owners.
- Click the relevant owner.
- Click Portal settings in the menu on the left.
- Switch the Enable portal access toggle on.
- Click Save
Note:
- The Invite owner button will be inactive until you enable portal access or set up your Owners Portal URL
- We recommend previewing the features and data are available to the owner. Once portal access is enabled, click Preview Portal to see what the Owners portal will look like.
- Click
to automatically send your owner an invitation to register to the Owners Portal via email.
Alternatively, click
next to "Invite owner" to copy the link and do one of the following:- Paste it into your preferred method of communication to send the owner. When the owner opens the link, they will be directed to the login page to set up their password.
- To register on behalf of the owner, paste the link into your web browser. You will be directed to the login page where you can set up their password.
The "Portal status" will remain 
until the owners accepts the invitation.
Once you send your owner an invitation to the Owners Portal, you can keep track if they've accepted the invitation in the owner's dashboard using the "Owner registered" filter.
After your owner has registered, the "Portal status" will change to "active" and the "Invite owner" button will be replaced with "Share login". Click next to "Share login" to copy the link to send it to the owner. When they open the link, they will be directed to the Owners portal where they can login using their credentials.
Tip:
- If your owner forgot their password for the Owners Portal, at the top right of the "Portal settings" page, click the ellipsis icon and select Reset password from the dropdown menu. A password reset email will be sent them automatically with a link to set up a new password.
- Owners will receive relevant emails in the selected display language (e.g., invitation, password reset, etc.).
Read more about Managing Owner Portal Settings.